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Success stories

National Express Coach
Success story
National Express boosts customer service with 8×8 and PCI Pal
Discover how National Express improved their payment security and customer experience with 8X8 XCaaS deployment and SecurePay, powered by PCI Pal, for card payment security and compliance.
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Bensons for Beds Futureproofs Payment Security with PCI Pal
Success story
Bensons for Beds futureproofs omnichannel payment security with PCI Pal and Freshworks
Bensons for Beds futureproofs omnichannel payment security with PCI Pal and Freshworks
British bed retailer, Bensons for Beds, futureproofs omnichannel payment security by adding to its existing PCI Pal deployment. This includes the ability to take customer payments across multiple digital engagement channels, including telephone, live chat, email and social media.
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Qettle partners with PCI Pal and Talkdesk
Success story
Greg Rowe Limited partners with Talkdesk and PCI Pal for secure payments
Greg Rowe Limited partners with Talkdesk and PCI Pal for secure payments
Global kitchen tap manufacturer, Greg Rowe Limited, integrates telephony and secure payment solutions to future-proof communications and ensure ongoing adherence to payment compliance standards with PCI Pal and Talkdesk.
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Success story
Public Sector – PCI Compliance for Australian Government Authority
Public Sector – PCI Compliance for Australian Government Authority
Discover how this Australian government authority leverages PCI Pal Agent Assist to offer seamless, secure PCI compliant payments.
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Success story
Retail – PCI Compliant Payments for Restaurant Group Fridays
Retail – PCI Compliant Payments for Restaurant Group Fridays
Discover how the flexibility of our cloud-based Agent Assist solution secures payments whilst providing a seamless customer journey that remains consistent and enhances the experience this restaurant group is famous for.
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Success story
Retail – Major British Multinational Retailer
Retail – Major British Multinational Retailer
Discover how this major British multinational retailer maintains a seamless customer service experience, without comprising card security and PCI compliance.
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Heat valve of natural gas
Success story
Utilities – PCI Compliant Contact Centre Payments for Natural Gas Supplier
Utilities – PCI Compliant Contact Centre Payments for Natural Gas Supplier
Discover how the flexibility of our cloud-based solutions ensures a seamless agent experience and a customer journey that remains consistent, even when other business processes changed for this natural gas supplier.
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European Manufacturer inside store
Success story
Retail – Secure Payments for Leading European Furniture Manufacturer
Retail – Secure Payments for Leading European Furniture Manufacturer
Discover how this organisation is offering a smooth multichannel experience to its customers without compromising on PCI DSS requirements.
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Contact Centre
Success story
Outsourcing – Securing Payments for Leading US Business Process Outsourcer
Outsourcing – Securing Payments for Leading US Business Process Outsourcer
Discover how this business process outsourcer solved their PCI compliance challenges by partnering with PCI Pal.
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Aeroplane seats
Success story
Simplifying PCI Compliance for a Major Airline
Simplifying PCI Compliance for a Major Airline
Discover how this airline is combatting an increase in fraudulent attacks whilst simplifying PCI compliance.
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Secure payments US cable company
Success story
Secure phone payments for leading US cable provider
Secure phone payments for leading US cable provider
Discover how this leading US cable provider leveraged Agent Assist to secure phone payments in a complex telephony environment, whilst complying with the PCI DSS.
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Chill insurance remote worker at home
Success story
PCI Compliant Payments for Chill Insurance
PCI Compliant Payments for Chill Insurance
Prior to the pandemic, Chill had used compensating controls within their contact centre to meet PCI DSS requirements. With agents working remotely, however, payments were no longer PCI compliant. They made the decision to implement a more robust payment security process.
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michelin case study image
Success story
Retail – Michelin Improves Payment Security and Customer Experience with PCI Pal
Retail – Michelin Improves Payment Security and Customer Experience with PCI Pal
Discover how PCI Pal harnessed this technology partnership to deliver PCI compliant contact centre payments for Michelin when they took the decision to work from home during the pandemic.
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