Skip to main content

Knowledge Centre

Our guides, publications, blogs, videos and podcasts will tell you everything you need to know about PCI compliance and payment security. You can filter by content type, topic or search via key terms.
Filter by type
Filter by topic

Success stories

Success story
Halfords
Driven by the need to create seamless interactions with customers, learn how the prominent retailer put customer experience first, while securing sensitive card details, with the help of 8x8 and PCI Pal.
Read more
Success story
Avalon Bay
Avalon Bay
While a majority of payments are handled via AvalonBay’s internet portal, around 20 percent of payments are transacted over the phone. Having researched the market, they chose to partner with PCI Pal.
Read more
Success story
British Horse Society
British Horse Society
The British Horse Society (BHS) chose PCI Pal to fill the need for a secure way of taking payments by phone. In a matter of weeks, the BHS had achieved its compliance goal, without compromising on customer service.
Read more
Man holding payment card
Success story
MAPFRE: InsureandGo
MAPFRE: InsureandGo
For their InsureandGo brand, MAPFRE needed a new solution that wouldn't negatively impact the customer journey. When they landed on PCI Pal, they knew they had found the right fit.
Read more
Success story
South Staffordshire District Council
South Staffordshire District Council
The Council utilised PCI Pal's IVR solution to support the move away from manned phone-based payments.
Read more
Cars in a parking lot
Success story
TRADER
TRADER
TRADER implemented PCI Pal's Agent Assist solution, enabling them to remain in contact with customers without sacrificing data security. Learn more in this success story.
Read more
A truck driving down the road on a cloudy day
Success story
Logistics Industry Success Story
Logistics Industry Success Story
PCI Pal works with many organisations in the logistics sector. This is the compliance journey of a major global logistics provider that is securing Cardholder Not Present (CNP) payments with PCI Pal.
Read more
Flowers in front of Waltham Forest Council.
Success story
Waltham Forest
Waltham Forest
The London Borough of Waltham Forest in North East London needed to find a way to enable resolution centre staff to help residents with payments over the phone. They selected PCI Pal's Agent Assist solution.
Read more
Water flowing from tap to the sink.
Success story
Pennon Water Services
Pennon Water Services
Pennon Water Services is a provider of water and wastewater services in the South West UK. With a team of around 30 contact centre operatives, Pennon Water Services tasked PCI Pal to deploy their Agent Assist solution to support their telephony payments.
Read more
Partner Handshake At Desk
Success story
Delivering Security and Compliance to the Public Sector
Delivering Security and Compliance to the Public Sector
PCI Pal’s Agent Assist solution was adopted by one large government entity - holding one of the largest contact centres in the UK. Now, Agent Assist provides them with a seamless customer experience.
Read more
Zoomed in on hands of someone plugging payment card info into phone, presumably paying for something
Success story
VAX
VAX
To improve PCI compliance and the customer experience, VAX adopted PCI Pal’s Agent Assist solution. Read about their success since doing so.
Read more
Man with red hair wearing head set
Success story
Delivering Compliance to Local Authorities
Delivering Compliance to Local Authorities
Compliance can pose a significant challenge for many organisations that are required to record telephone calls to meet the standards of other regulations. One Borough Council in the UK was facing this very issue.
Read more

Sign up for knowledge centre notifications

Never miss the latest blog, news, podcast or event. Sign up to be notified when we publish something new.

Notify me
Chatwith us