Knowledge Centre - PCI Pal

Blogs & Podcasts

Exploring ACH and Open Banking: US vs. Europe

Exploring ACH and Open Banking: US vs. Europe

Explore the distinctions between ACH payments and open banking payments and discover their unique characteristics and benefits for businesses in the US and Europe. Gain valuable insights on streamlining transactions, enhancing financial operations, and staying ahead in the rapidly evolving world of payments.

ACH Payments in the Contact Center

Securing ACH Payments in Contact Centres

Securing ACH Payments in Contact Centres

Offering ACH payments in contact centres can provide greater speed, accuracy, and efficiency. PCI compliance solutions help build trust with customers by ensuring call centre agents are not exposed to sensitive banking information.

Why Pause and Resume Call Recording Isn’t Enough

Why Pause and Resume Call Recording Isn’t Enough

While the Pause and Resume function seems like a simple solution for achieving PCI compliance, more is needed. Businesses that rely on call recording for their operations need to be aware of the risks of storing sensitive information, the limitations of manual controls and contact centre infrastructure, and the full scope of PCI compliance requirements.

Secure Contact Center Payments

4 Steps to Secure Contact Centre Payments

4 Steps to Secure Contact Centre Payments

As security threats continue to increase in sophistication and frequency, and data privacy regulations continue to develop, organisations must manage the ever-present threats when protecting sensitive customer data. Here's 4 steps to secure contact centre payments.

News

PCI Security Standards Council welcomes PCI Pal^® CISO, Geoff Forsyth, to its Board of Advisors

PCI Security Standards Council welcomes PCI Pal^® CISO, Geoff Forsyth, to its Board of Advisors

Geoff Forsyth, Chief Information Security Officer of PCI Pal^®, has been appointed to the prestigious PCI Security Standards Council Board of Advisors for 2023-2025. As one of 52 members, Forsyth will contribute his extensive IT and security experience to advance global payment security standards.

PCI Pal Named Finalist in 2023 Security Awards

PCI Pal Named Finalist in 2023 Security Awards

PCI Pal named a finalist in the Best Security Compliance in Enterprise category in The Cloud Security Awards 2023.

PCI Pal^® listed in Growth Index Top 100 ranking of UK’s fastest growing companies for the second consecutive year

PCI Pal^® listed in Growth Index Top 100 ranking of UK’s fastest growing companies for the second consecutive year

PCI Pal has been ranked in The Growth Index top 100 listing of the UK’s fastest growing companies for the second consecutive year.

PCI Pal Featured on CardRates.com

PCI Pal Featured on CardRates.com

Mike Senecal of CardRates.com examines how PCI Pal has developed a suite of solutions to secure contact centre payments for organisations globally. Recognizing the changing landscape for mid-market to enterprise-size contact centres, the article dives into the benefits of a payment solution suite that delivers both secure, compliant payments and an enhanced customer experience.

Events

19 Jun 2023 to 22 Jun 2023

Customer Contact Week, the #1 customer contact series in the world, is returning to Las Vegas June 19-22, 2023 at Caesars Forum, Las Vegas!

20 Jun 2023 to 21 Jun 2023

Genesys Xperience 2023

Genesys Xperience 2023

Join thousands of customer experience professionals at Genesys Xperience 2023 June 19 - 21, 2023 in Denver, Colorado! Join PCI Pal and register today!

12 Sep 2023 to 14 Sep 2023

PCI Security Standards Conference 2023

PCI Security Standards Conference 2023

Join PCI Pal to discover the latest in payment card security at the 2023 PCI Security Standards Conference in Portland. Register Now!

GTACC Annual Conference 2023

GTACC Annual Conference 2023

Elevate your customer service game and join PCI Pal at the GTACC 2023 Annual Conference on September 21st in Ontario, Canada. Register Now!

Collateral

Pause and Resume

Pause and Resume Call Recording: Calculating the Risk

Pause and Resume Call Recording: Calculating the Risk

In this white paper, we establish and explain the threats posed by outdated call recording technology, including Pause and Resume call recording. Through it, you'll find an easier path to compliance with data security regulations, meaning less chance of being fined for a data breach.

Preparing for ADPPA Infographic

Preparing for the ADPPA

Preparing for the ADPPA

Our infographic walks through preparing for ADPPA and positioning your business for the requirements of the American Data Privacy and Protection Act.

TheFutureofPaymentsInfographic

Five Key Factors Influencing Consumer Payment Preferences

Five Key Factors Influencing Consumer Payment Preferences

Advancements in digital technologies are enabling a variety of payment methods that are changing the way consumers pay and contact centres around the globe can benefit from knowing the five key points that are most important to consumers when paying.

2023 Payment and Security Predictions

Success stories

healthcare CX and payment compliance

NFP Health Secures Remote Contact Centre Payments with PCI Pal

NFP Health Secures Remote Contact Centre Payments with PCI Pal

NFP Health secures remote contact centre payments with PCI Pal as they focus on enhancing the customer experience and streamlining PCI compliance strategy.

Darlington Borough Council

Darlington Borough Council

PCI Pal was selected by Darlington Borough Council to manage the organisation's contact centre payment security and ensure the council adheres to PCI DSS standards.

Air Europa futureproofs payment security and CX with PCI Pal

Air Europa futureproofs payment security and CX with PCI Pal

Air Europa futureproofs payment security and CX with PCI Pal

Air Europa has enhanced payment security while also providing a frictionless customer experience. Learn how PCI Pal has helped the airline speed-up transaction timescales and increase payment success rates all while supporting the organisation with regulatory compliance such as PCI DSS.

National Express Coach

National Express boosts customer service with 8×8 and PCI Pal

National Express boosts customer service with 8×8 and PCI Pal

Discover how National Express improved their payment security and customer experience with 8X8 XCaaS deployment and SecurePay, powered by PCI Pal, for card payment security and compliance.

Webinars

‘Roadmap to CX Maturity’ Masterclass with CX Experts

‘Roadmap to CX Maturity’ Masterclass with CX Experts

CX experts from PCI Pal, Freshworks, and Monica Vinader discuss how businesses can become CX pioneers with best-in-class strategies, technologies, and people which prioritise conversational experiences and enhance the customer experience.

Clock Graphic for What Now? Future-Proofing Your Payments webinar

What Now? Future-Proofing Your Payments

What Now? Future-Proofing Your Payments

Find out how to future-proof your organisation’s payments to meet the challenges of today’s ‘new normal’. In this 30-minute webinar, PCI Pal's Dave Horchem and Nikki Von Seggern share our research results and insights into consumers’ views on data security today, as well as provide tips on moving from interim solutions to implementing a scalable, flexible and secure payments strategy.

Browser graphic for Busting the Myths Around PCI Compliance webinar

Busting the Myths Around PCI Compliance

Busting the Myths Around PCI Compliance

In this webinar, PCI Pal and Niall Sunderland, Wren Data's National Sales Manager, discuss the common misconceptions around PCI compliance, why the compensating controls you are currently using aren't enough, and the best way to ensure your customers’ data is secure.

House and lock graphic for Securing Customer Data While Working Remotely Webinar

Securing Customer Data While Working Remotely

Securing Customer Data While Working Remotely

In this webinar, we address requirements and considerations for keeping customer data secure while contact centre agents work from home. Further, we discuss what you need to know from a security perspective as you evaluate moving your contact centre to the cloud.

Videos

NICE CXone Payments 2022

NICE Presents: Protecting Payment Data in the Contact Centre

NICE Presents: Protecting Payment Data in the Contact Centre

PCI Pal is proud of our partnership with NICE CXone and we were honored to have them host a session at our virtual event, Payments 22: The Future of Security & CX. In this recorded session, we'll dive deeper into protecting payment data in the contact centre.

Payments 2022 Virtual Event with PCI Pal Tile

Calabrio Presents: Improving Customer Experiences through Performance Management

Calabrio Presents: Improving Customer Experiences through Performance Management

Calabrio takes a well-studied look into the relationship between customer experience and performance management in their breakout session titled "Improving Customer Experiences Through Performance Management" from Payments: The Future of Security & CX. Watch along as Jennifer Docken, Product Marketing Manager at Calabrio, guides us through the session

Contact Center Best Practices for Payment Security

Contact Centre Best Practices for Payment Security in the Era of PCI DSS v4.0

Contact Centre Best Practices for Payment Security in the Era of PCI DSS v4.0

Explore Contact Centre Best Practices for Payment Security in the Era of PCI DSS v4.0 in our latest webinar with Matchbox and PCI Pal.

Payments 2022 Virtual Event with PCI Pal Tile

Talkdesk Presents: Delivering Better Payment CX

Talkdesk Presents: Delivering Better Payment CX

In this session, we explore with Talkdesk how the revolution in digital payments has led to clients expecting fast, secure, and seamless payments experiences on the channel of their choice.

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