Knowledge Centre - PCI Pal

Blogs & Podcasts

Driving a Successful Customer Journey: The Contact Centre Agent Experience

Driving a Successful Customer Journey: The Contact Centre Agent Experience

Explore how the contact centre agent experience influences customer interactions and learn strategies to improve performance.

Empowering Tomorrow’s Payments: Adapting to ‘Consumer Duty’ Legislation with PCI Pal

Empowering Tomorrow’s Payments: Adapting to ‘Consumer Duty’ Legislation with PCI Pal

As the 'Consumer Duty' legislation comes into effect, PCI Pal takes a proactive stance, offering cutting-edge payment solutions that prioritize data security, streamline compliance, and enhance customer experiences. By leading the charge towards a future of trustworthy payments, PCI Pal empowers businesses to thrive in the evolving landscape.

Contact Center Customer Experience

Could enhancing your contact centre customer experience be the key to unlocking customer loyalty?

Could enhancing your contact centre customer experience be the key to unlocking customer loyalty?

Discover the key to unlocking customer loyalty in your contact centre. Elevate customer experience with secure payment solutions, personalized interactions, and AI-powered tools. Empower agents to foster lasting connections and drive brand advocacy.

PCI DSS Checklist

PCI DSS Compliance Checklist

PCI DSS Compliance Checklist

If you operate a contact centre that takes card payments from customers over the phone or via SMS and web chat, there are certain checks you must perform to ensure the security of cardholder data.

News

PCI Pal Augments Automatic Speech Recognition (ASR) Solution

PCI Pal Augments Automatic Speech Recognition (ASR) Solution

PCI Pal's new Automatic Speech Recognition update boosts speech accuracy to 91.25% and supports 140+ languages, enhancing PCI compliant payments and customer experience.

payment experience with conversational ai

Golden Nugget partners with PCI Pal^® to Improve Payment Experience with Conversational AI

Golden Nugget partners with PCI Pal^® to Improve Payment Experience with Conversational AI

Golden Nugget has partnered with PCI Pal to create an easier, faster and more secure payment experience with conversational AI.

leisure payment card security and compliance

PCI Pal^® supports Secret Escapes in enhancing Payment Card Security and Compliance

PCI Pal^® supports Secret Escapes in enhancing Payment Card Security and Compliance

PCI Pal is partnering with global travel company, Secret Escapes, to enhance its contact centre payment security, compliance and experience. The collaboration underscores Secret Escapes’ commitment to providing a secure, trusted and personalised experience to its customers.

PCI SSC PPO - global payment security

PCI Pal Extends Partnership with PCI Security Standards Council to Help Secure Payment Data Worldwide

PCI Pal Extends Partnership with PCI Security Standards Council to Help Secure Payment Data Worldwide

PCI Pal reinforces its commitment to global payment security by renewing its role as a Principal Participating Organisation with the PCI Security Standards Council. Through this partnership, PCI Pal will provide strategic leadership and influence, addressing emerging threats and shaping the future of data security standards worldwide.

Events

Zoomtopia

3 Oct 2023 to 4 Oct 2023

Join us at Zoomtopia on October 3rd & 4th at the San Jose Convention Center, where we're bringing the spotlight on secure payment and PCI compliance solutions that will revolutionize your contact center's data security!

9 Oct 2023 to 11 Oct 2023

Customer Contact Week Europe Summit

Customer Contact Week Europe Summit

PCI Pal is exhibiting at the 2023 Customer Contact Week Europe Summit.

24 Oct 2023 to 26 Oct 2023

PCI SSC 2023 Europe Community Meeting

PCI SSC 2023 Europe Community Meeting

Join PCI Pal to discover the latest in payment card security at the 2023 PCI Security Standards Conference in Dublin. Register Now!

15 Nov 2023 to 16 Nov 2023

PCI SSC 2023 Asia Pacific Community Meeting

PCI SSC 2023 Asia Pacific Community Meeting

Join PCI Pal to discover the latest in payment card security at the 2023 PCI Security Standards Conference in Kuala Lumpur. Register Now!

Collateral

Pause and Resume

Pause and Resume Call Recording: Calculating the Risk

Pause and Resume Call Recording: Calculating the Risk

In this white paper, we establish and explain the threats posed by outdated call recording technology, including Pause and Resume call recording. Through it, you'll find an easier path to compliance with data security regulations, meaning less chance of being fined for a data breach.

Preparing for ADPPA Infographic

Preparing for the ADPPA

Preparing for the ADPPA

Our infographic walks through preparing for ADPPA and positioning your business for the requirements of the American Data Privacy and Protection Act.

TheFutureofPaymentsInfographic

Five Key Factors Influencing Consumer Payment Preferences

Five Key Factors Influencing Consumer Payment Preferences

Advancements in digital technologies are enabling a variety of payment methods that are changing the way consumers pay and contact centres around the globe can benefit from knowing the five key points that are most important to consumers when paying.

2023 Payment and Security Predictions

Success stories

secret escapes securing contact centre payments

Enhancing contact centre payment security and compliance for Secret Escapes

Enhancing contact centre payment security and compliance for Secret Escapes

Discover how Secret Escapes, the world's leading members-only online travel deals company enhanced contact centre payment security, compliance and experience with PCI Pal Agent Assist.

Crafting Trust: Arts & Crafts Superstore Protects Customer Payments

Crafting Trust: Arts & Crafts Superstore Protects Customer Payments

Discover how this large arts and crafts retail superstore chain with over 100 stores across the United Kingdom transformed its contact center payment process, enhanced customer experience, and protects customer payments with PCI Pal Agent Assist.

healthcare CX and payment compliance

NFP Health Secures Remote Contact Centre Payments with PCI Pal

NFP Health Secures Remote Contact Centre Payments with PCI Pal

NFP Health secures remote contact centre payments with PCI Pal as they focus on enhancing the customer experience and streamlining PCI compliance strategy.

Darlington Borough Council

Darlington Borough Council

PCI Pal was selected by Darlington Borough Council to manage the organisation's contact centre payment security and ensure the council adheres to PCI DSS standards.

Webinars

‘Roadmap to CX Maturity’ Masterclass with CX Experts

‘Roadmap to CX Maturity’ Masterclass with CX Experts

CX experts from PCI Pal, Freshworks, and Monica Vinader discuss how businesses can become CX pioneers with best-in-class strategies, technologies, and people which prioritise conversational experiences and enhance the customer experience.

Clock Graphic for What Now? Future-Proofing Your Payments webinar

What Now? Future-Proofing Your Payments

What Now? Future-Proofing Your Payments

Find out how to future-proof your organisation’s payments to meet the challenges of today’s ‘new normal’. In this 30-minute webinar, PCI Pal's Dave Horchem and Nikki Von Seggern share our research results and insights into consumers’ views on data security today, as well as provide tips on moving from interim solutions to implementing a scalable, flexible and secure payments strategy.

Browser graphic for Busting the Myths Around PCI Compliance webinar

Busting the Myths Around PCI Compliance

Busting the Myths Around PCI Compliance

In this webinar, PCI Pal and Niall Sunderland, Wren Data's National Sales Manager, discuss the common misconceptions around PCI compliance, why the compensating controls you are currently using aren't enough, and the best way to ensure your customers’ data is secure.

House and lock graphic for Securing Customer Data While Working Remotely Webinar

Securing Customer Data While Working Remotely

Securing Customer Data While Working Remotely

In this webinar, we address requirements and considerations for keeping customer data secure while contact centre agents work from home. Further, we discuss what you need to know from a security perspective as you evaluate moving your contact centre to the cloud.

Videos

Golden Nugget Case Study

Golden Nugget Case Study

Golden Nugget Case Study

Golden Nugget was having difficulty hiring new staff due to the repercussions of the COVID pandemic. Needing to keep up with demand, and with the busy summer season rapidly approaching, the organisation decided to find a way of handling calls and process PCI compliant payments without a live agent.

NICE CXone Payments 2022

NICE Presents: Protecting Payment Data in the Contact Centre

NICE Presents: Protecting Payment Data in the Contact Centre

PCI Pal is proud of our partnership with NICE CXone and we were honored to have them host a session at our virtual event, Payments 22: The Future of Security & CX. In this recorded session, we'll dive deeper into protecting payment data in the contact centre.

Payments 2022 Virtual Event with PCI Pal Tile

Calabrio Presents: Improving Customer Experiences through Performance Management

Calabrio Presents: Improving Customer Experiences through Performance Management

Calabrio takes a well-studied look into the relationship between customer experience and performance management in their breakout session titled "Improving Customer Experiences Through Performance Management" from Payments: The Future of Security & CX. Watch along as Jennifer Docken, Product Marketing Manager at Calabrio, guides us through the session

Contact Center Best Practices for Payment Security

Contact Centre Best Practices for Payment Security in the Era of PCI DSS v4.0

Contact Centre Best Practices for Payment Security in the Era of PCI DSS v4.0

Explore Contact Centre Best Practices for Payment Security in the Era of PCI DSS v4.0 in our latest webinar with Matchbox and PCI Pal.

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