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Client Testimonials

How our clients view us and our secure payment solutions.

What people say
about PCI Pal

BMJ logo
It was clear that PCI Pal’s solution would give us everything we need. And, as a partner with Vonage, it could be integrated – so we didn’t need to bring in a new third party to manage our compliance needs.
Andrew Thompson
Business Services Change Manager, British Medical Journal
We’ve fundamentally changed the way we’re handing our customer interactions. We have a new way of taking calls which is integrated with our Salesforce system and connects payments, billed interactions and customer contact in one place. It’s much more user friendly and suits the way our customers want to provide the information to us – it’s a far better experience for our customers.
John Woodward
Head of Customer Service Support, Ecotricity
AllSaints - testimonial logo
The PCI Pal team have always gone out of their way to adapt their solutions as our business needs have evolved. We would certainly recommend PCI Pal; not only are they digital, safe and secure, but they are also very forward-thinking, so great for any retail e-commerce business.
Heather Gibson
Brand Experience Director, AllSaints
DDC OS UK - testimonial logo
The beauty of PCI Pal’s Agent Assist is that, not only could we integrate it with all of our existing voice and payment systems, but it provides a seamless way of working for our contact center agents. In fact, I would say we have improved the overall customer experience, as payments can be handled faster with average call lengths reducing by at least 20% because of the efficiencies it provides.
Jason Hall
Service Delivery Manager, DDC OS UK
Pennon Water Services - testimonial logo
For Pennon Water Services we are committed to delivering simple, accurate and timely billing for water services within one bill, one payment date and one telephone number to call. Working with Vonage and PCI Pal enables us to deliver on this commitment, in a secure and compliant way, satisfying both our clients and our staff in the process.
Stephen Wright
IT Engineer, Pennon Water Services
iFly - testimonial logo
We are really pleased with how Agent Assist is supporting us today. The solution is extremely effective, the team has been brilliant in supporting us deliver this project, and we now have a very stable solution that enables us to take card details in a compliant way, while continuing to record our calls.
Mathew Lippert
Assistant Manager, iFly
VAX - testimonial logo
PCI Pal’s Agent Assist has turned our cardholder-not-present payments around; transaction times have reduced, our agents are happy as they see all calls through from start to completion and PCI compliance is assured. What makes this a complete success however is that the payment failure rate has dropped from around 25% to less than 5%, which has completely exceeded our expectations.
Andy Kinney
Systems Manager, VAX
Verex - testimonial logo
The process of buying an insurance policy is now easier; the process is much more refined and so customers are less likely to drop out. For our agents, our call times have improved which is a big measurement for us. Ultimately our agents prefer it, our customers prefer it, and we are seeing a big jump in efficiencies all around.
Tom Bowen
Senior Database Architect, Verex
Trader - testimonial logo
I wholeheartedly support and endorse PCI Pal; everything is great with the relationship. We worked great as a team and now that the solution is in place, our customers like it, our agents like it, and it just works.
Sandy McMurry
Helpdesk Technician, TRADER

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