Secure Contact Centre Payments - PCI Pal

Protect Your Business

Secure your contact centre payments without compromising your customer experience.

We’ve got your industry covered

PCI Pal secures payments for some of the largest brands in the world.

DISCOVER OUR PARTNERS

See the range of organisations we integrate to, and partner with to provide our payment solutions globally.

Simplify PCI DSS v4.0 Compliance

Dive into expert insights, guides, and tools for a seamless transition and top-tier payment security.

Meet Our Solutions

Protect your customers’ payment data, boost your CX and simplify PCI compliance.

Agents use PCI Pal’s Agent Assist on live calls to capture card information securely, maintaining conversation with the customer at all times.

Digital Payments

Digital Payments

Secure multi-payment methods with digital payments for contact centres

PCI Pal IVR & IVA Payments enable your customers to securely make payments 24/7 without the need for a live agent. Fully integratable with your existing IVR or IVA solution.

Speech Recognition

Speech Recognition

Harness the power of AI to enable accessibility, inclusivity, and scalability in payments.

Partners & Integrations

We partner, and have proven integrations with your providers. PCI Pal has the strongest global ecosystem of PSPs, CCaaS, UCaaS and CRM organizations in the market today. Don’t see your provider? We're happy to look at additional integrations to ensure your PCI Compliance journey is as seamless as possible.

YOUR GUIDE TO PCI COMPLIANCE

Whether you’re an expert or a complete beginner, find out everything you need to know about PCI compliance and payment security.

Pause and Resume

Pause and Resume Call Recording: Calculating the Risk

Pause and Resume Call Recording: Calculating the Risk

In this white paper, we establish and explain the threats posed by outdated call recording technology, including Pause and Resume call recording. Through it, you'll find an easier path to compliance with data security regulations, meaning less chance of being fined for a data breach.

Digital Payment Methods

Contact centres are shifting gears: Entering the era of digital payments

Contact centres are shifting gears: Entering the era of digital payments

PCI Pal has now opened the door to a range of new digital payment methods that are convenient and quick, and driven by consumer demand.

Secure Contact Center Payments

4 Steps to Secure Contact Centre Payments

4 Steps to Secure Contact Centre Payments

As security threats continue to increase in sophistication and frequency, and data privacy regulations continue to develop, organisations must manage the ever-present threats when protecting sensitive customer data. Here's 4 steps to secure contact centre payments.

Virgin Atlantic Partners with PCI Pal

PCI Pal Partners with Virgin Atlantic to Secure its International Omnichannel Payments

PCI Pal Partners with Virgin Atlantic to Secure its International Omnichannel Payments

Driven by changing consumer habits, Virgin Atlantic integrates PCI Pal's Digital Payments solution to offer more digital payment methods to its customers.

Our customers

Some of the world's most recognisable organisations choose PCI Pal to secure their payments and protect their reputations.

See the Results

Featured news

PCI Pal Augments Automatic Speech Recognition (ASR) Solution

PCI Pal Augments Automatic Speech Recognition (ASR) Solution

PCI Pal's new Automatic Speech Recognition update boosts speech accuracy to 91.25% and supports 140+ languages, enhancing PCI compliant payments and customer experience.

payment experience with conversational ai

Golden Nugget partners with PCI Pal^® to Improve Payment Experience with Conversational AI

Golden Nugget partners with PCI Pal^® to Improve Payment Experience with Conversational AI

Golden Nugget has partnered with PCI Pal to create an easier, faster and more secure payment experience with conversational AI.

leisure payment card security and compliance

PCI Pal^® supports Secret Escapes in enhancing Payment Card Security and Compliance

PCI Pal^® supports Secret Escapes in enhancing Payment Card Security and Compliance

PCI Pal is partnering with global travel company, Secret Escapes, to enhance its contact centre payment security, compliance and experience. The collaboration underscores Secret Escapes’ commitment to providing a secure, trusted and personalised experience to its customers.

PCI SSC PPO - global payment security

PCI Pal Extends Partnership with PCI Security Standards Council to Help Secure Payment Data Worldwide

PCI Pal Extends Partnership with PCI Security Standards Council to Help Secure Payment Data Worldwide

PCI Pal reinforces its commitment to global payment security by renewing its role as a Principal Participating Organisation with the PCI Security Standards Council. Through this partnership, PCI Pal will provide strategic leadership and influence, addressing emerging threats and shaping the future of data security standards worldwide.