Digital Payments

Secure multi-payment methods with digital payments for contact centres

A seamless digital payment journey for both agent and customer.

PCI Pal Digital Payments makes secure omnichannel payments possible for contact centres.

Merchants can take payments seamlessly with full visibility across multiple engagement channels, with flexible digital payment options to suit any customer.

What makes the solution stand out is no matter what channel the payment link is sent through or which method the customer chooses to pay by, the contact centre agent can follow any customer payment journey in real-time.

Ensuring no drop off, and assisting the customer if needed, meaning a great customer and agent experience all around.

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Multi-payment checkout methods

PAY BY CARD

A default PCI compliant payment method. Agents and consumers stay in touch throughout a call, maximizing conversion and providing an excellent payment experience.

Digital Wallets

A quick, simple and secure method for instant hassle free mobile payment.

PAY BY BANK

The most secure and cost-effective account-to-account (A2A) payment method for merchants and customers using Open Banking technology.

Buy Now Pay Later

A revolution for contact centre payments, perfect for merchants to capture a new audience.

merchant benefits of digital payments

PCI Pal’s cloud solutions secure your business communications while ensuring PCI DSS compliance and your customers’ data is safe.

Reduce the cost of taking payments
Increase phone and digital conversion
Minimise fraud
Eliminate chargebacks
Meet customer demand

CUSTOMER benefits of digital payments

Flexible payment choice
Instant refunds
Secure & trusted
Familiar e-commerce style checkout

PAY BY LINK THROUGH ANY DIGITAL ENGAGEMENT CHANNEL

Omnichannel payment processing with PCI Pal offers a consistent customer experience across all payment methods and channels. Offering customers flexibility in terms of when and how they interact with your business is paramount to their experience with your brand. A smooth, secure checkout process whether online, over the phone or through any digital engagement channel can increase sales and conversion rates. According to a recent survey, 44% of UK shoppers would stop a purchase if their preferred payment method wasn’t available. So, meet your customers where it makes the most sense to them with digital payments for contact centres.

Learn more about Digital Payments

Blog

Secure Payment Solution Providers: Key to Call Centre Security

Dive deeper to discover how partnering with secure payment solution providers like PCI Pal can elevate your payment processes.

Blog

AI-Powered Speech Recognition Payments: A Strategy for Contact Centres

Discover how AI-driven speech recognition payments is redefining CX in contact centres, enhancing user journeys and championing inclusivity.

News

PCI Pal Augments Automatic Speech Recognition (ASR) Solution

PCI Pal's new Automatic Speech Recognition update boosts speech accuracy to 91.25% and supports 140+ languages, enhancing PCI compliant payments and customer experience.

News

Golden Nugget partners with PCI Pal^® to Improve Payment Experience with Conversational AI

Golden Nugget has partnered with PCI Pal to create an easier, faster and more secure payment experience with conversational AI.

Our other solutions

Meet our secure cloud solutions. Certified to the highest level with leading card companies. Protect your data, safeguard your reputation and build consumer trust.

Agent Assist

Agents use PCI Pal’s Agent Assist on live calls to capture card information securely, maintaining conversation with the customer at all times.

IVR Payments

PCI Pal IVR & IVA Payments enable your customers to securely make payments 24/7 without the need for a live agent. Fully integratable with your existing IVR or IVA solution.

Speech Recognition

Harness the power of AI to enable accessibility, inclusivity, and scalability in payments.

How can we help you?

Get in touch today to discuss our solutions and your specific requirements.

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