Digital Payments

Secure multi-payment methods with digital payments for contact centres

A seamless digital payment journey for both agent and customer.

PCI Pal Digital Payments makes secure omnichannel payments possible for contact centres.

Merchants can take payments seamlessly with full visibility across multiple engagement channels, with flexible digital payment options to suit any customer.

What makes the solution stand out is no matter what channel the payment link is sent through or which method the customer chooses to pay by, the contact centre agent can follow any customer payment journey in real-time.

Ensuring no drop off, and assisting the customer if needed, meaning a great customer and agent experience all around.

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Multi-payment checkout methods

PAY BY BANK

The most secure and cost-effective account-to-account (A2A) payment method for merchants and customers using Open Banking technology.

PAY BY CARD

A default PCI compliant payment method. Agents and consumers stay in touch throughout a call, maximizing conversion and providing an excellent payment experience.

Buy Now Pay Later - coming soon

A revolution for contact centre payments, perfect for merchants to capture a new audience.

Digital wallets - coming soon

A quick, simple and secure method for instant hassle free mobile payment.

merchant benefits of digital payments

PCI Pal’s cloud solutions secure your business communications while ensuring PCI DSS compliance and your customers’ data is safe.

Reduce the cost of taking payments
Increase phone and digital conversion
Minimise fraud
Eliminate chargebacks
Meet customer demand

CUSTOMER benefits of digital payments

Flexible payment choice
Instant refunds
Secure & trusted
Familiar e-commerce style checkout

PAY BY LINK THROUGH ANY DIGITAL ENGAGEMENT CHANNEL

Omnichannel payment processing with PCI Pal offers a consistent customer experience across all payment methods and channels. Offering customers flexibility in terms of when and how they interact with your business is paramount to their experience with your brand. A smooth, secure checkout process whether online, over the phone or through any digital engagement channel can increase sales and conversion rates. According to a recent survey, 44% of UK shoppers would stop a purchase if their preferred payment method wasn’t available. So, meet your customers where it makes the most sense to them with digital payments for contact centres.

Learn more about Digital Payments

White paper

Pause and Resume Call Recording: Calculating the Risk

In this white paper, we establish and explain the threats posed by outdated call recording technology, including Pause and Resume call recording. Through it, you'll find an easier path to compliance with data security regulations, meaning less chance of being fined for a data breach.

Blog

Why Pause and Resume Call Recording Isn’t Enough

While the Pause and Resume function seems like a simple solution for achieving PCI compliance, more is needed. Businesses that rely on call recording for their operations need to be aware of the risks of storing sensitive information, the limitations of manual controls and contact centre infrastructure, and the full scope of PCI compliance requirements.

Blog

4 Steps to Secure Contact Centre Payments

As security threats continue to increase in sophistication and frequency, and data privacy regulations continue to develop, organisations must manage the ever-present threats when protecting sensitive customer data. Here's 4 steps to secure contact centre payments.

Blog

A Guide to Digital Payment Link Security

Digital payment links are a convenient, flexible option for merchant-customer transactions. Dive into payment link security with PCI Pal.

Our other solutions

Meet our secure cloud solutions. Certified to the highest level with leading card companies. Protect your data, safeguard your reputation and build consumer trust.

Agent Assist

Agents use PCI Pal’s Agent Assist on live calls to capture card information securely, maintaining conversation with the customer at all times.

IVR Payments

PCI Pal IVR Payments enables your customers to securely make payments 24/7 without the need for an agent. Fully integratable with your existing IVR solution.

How can we help you?

Get in touch today to discuss our solutions and your specific requirements.

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