Digital Payments

Secure multi-payment methods with digital payments for contact centres

A seamless digital payment journey for both agent and customer.

PCI Pal Digital Payments makes secure omnichannel payments possible for contact centres.

Merchants can take payments seamlessly with full visibility across multiple engagement channels, with flexible digital payment options to suit any customer.

What makes the solution stand out is no matter what channel the payment link is sent through or which method the customer chooses to pay by, the contact centre agent can follow any customer payment journey in real-time.

Ensuring no drop off, and assisting the customer if needed, meaning a great customer and agent experience all around.

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Multi-payment checkout methods

PAY BY CARD

A default PCI compliant payment method. Agents and consumers stay in touch throughout a call, maximizing conversion and providing an excellent payment experience.

Digital Wallets

A quick, simple and secure method for instant hassle free mobile payment.

PAY BY BANK

The most secure and cost-effective account-to-account (A2A) payment method for merchants and customers using Open Banking technology.

Buy Now Pay Later

A revolution for contact centre payments, perfect for merchants to capture a new audience.

merchant benefits of digital payments

PCI Pal’s cloud solutions secure your business communications while ensuring PCI DSS compliance and your customers’ data is safe.

Reduce the cost of taking payments
Increase phone and digital conversion
Minimise fraud
Eliminate chargebacks
Meet customer demand

CUSTOMER benefits of digital payments

Flexible payment choice
Instant refunds
Secure & trusted
Familiar e-commerce style checkout

PAY BY LINK THROUGH ANY DIGITAL ENGAGEMENT CHANNEL

Omnichannel payment processing with PCI Pal offers a consistent customer experience across all payment methods and channels. Offering customers flexibility in terms of when and how they interact with your business is paramount to their experience with your brand. A smooth, secure checkout process whether online, over the phone or through any digital engagement channel can increase sales and conversion rates. According to a recent survey, 44% of UK shoppers would stop a purchase if their preferred payment method wasn’t available. So, meet your customers where it makes the most sense to them with digital payments for contact centres.

Learn more about Digital Payments

News

PCI Security Standards Council welcomes PCI Pal^® CISO, Geoff Forsyth, to its Board of Advisors

Geoff Forsyth, Chief Information Security Officer of PCI Pal^®, has been appointed to the prestigious PCI Security Standards Council Board of Advisors for 2023-2025. As one of 52 members, Forsyth will contribute his extensive IT and security experience to advance global payment security standards.

News

PCI Pal Named Finalist in 2023 Security Awards

PCI Pal named a finalist in the Best Security Compliance in Enterprise category in The Cloud Security Awards 2023.

News

PCI Pal^® listed in Growth Index Top 100 ranking of UK’s fastest growing companies for the second consecutive year

PCI Pal has been ranked in The Growth Index top 100 listing of the UK’s fastest growing companies for the second consecutive year.

webinar

‘Roadmap to CX Maturity’ Masterclass with CX Experts

CX experts from PCI Pal, Freshworks, and Monica Vinader discuss how businesses can become CX pioneers with best-in-class strategies, technologies, and people which prioritise conversational experiences and enhance the customer experience.

Our other solutions

Meet our secure cloud solutions. Certified to the highest level with leading card companies. Protect your data, safeguard your reputation and build consumer trust.

Agent Assist

Agents use PCI Pal’s Agent Assist on live calls to capture card information securely, maintaining conversation with the customer at all times.

IVR Payments

PCI Pal IVR Payments enables your customers to securely make payments 24/7 without the need for an agent. Fully integratable with your existing IVR solution.

How can we help you?

Get in touch today to discuss our solutions and your specific requirements.

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