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Neira Jones Presents Payments 2021 Opening Keynote: Secure Payments, CX Friend or Foe?

This keynote was presented by Neira Jones at PCI Pal’s Payments: The Future of Security & CX virtual conference.

Neira is a PCI Pal Advisory Committee Member and an Ambassador for the Emerging Payments Association.

In the keynote, Neira discusses the reality of 2021, including:

  • Forced adoption of digital services
  • Forced adoption of new practices
  • Accelerated innovation
  • New behaviors, leading to new challenges and risks
  • Digital inequality
  • Cultural clashes
  • Convenience and trust as the baseline

After presenting our reality, she poses for you to decide:

Are secure payments a customer experience friend or foe?