Speak to Pay
They Say It. We Secure It.
Give customers an accessible way to pay using their voice. AI-powered speech recognition securely captures payment details in real time, while keeping sensitive card data hidden from agents and your environment.
Speak Trust Into Existence
As conversational AI and voice experiences become the norm, customers expect natural, frictionless interactions without compromising security. PCI Pal Speak to Pay delivers exactly that. Customers simply speak their payment details aloud, and our advanced speech recognition securely captures and processes the data behind the scenes. Sensitive information never enters your environment, yet agents maintain real-time visibility to guide the process. The result is a faster, more intuitive, and human payment experience that supports PCI DSS compliance.
Greater Choice and Accessibility
Give customers a voice-based payment option that supports different preferences, needs, and abilities.
Visibility Without Exposure
Help agents guide payments in real time without exposing sensitive card data or increasing PCI DSS scope.
Keep Customers in the Conversation
Complete payments within the voice interaction without transferring customers to another channel or creating a disconnected experience.
Flexibility in Every Channel
Support secure voice payments across human-assisted, AI agent, or automated interactions.
How It Works
Speak to Pay extends natural conversations into the payment experience, allowing customers to complete secure transactions simply by speaking.
When it’s time to make a payment, customers remain connected to the human agent, IVR, or virtual agent they’re already interacting with while PCI Pal seamlessly secures the call.
Instead of entering payment details manually, customers simply speak the required information. PCI Pal’s AI-powered speech recognition securely captures spoken digits and converts them into the payment data required to complete the transaction.
Sensitive payment information is securely processed within PCI Pal’s PCI DSS-compliant platform and never enters your contact center environment, protecting both customers and your organization.
Agents or automated systems receive payment status updates throughout the process, allowing the interaction to continue seamlessly without exposing sensitive payment data.
Designed for Modern Voice Experiences
Speak to Pay gives customers the power to complete transactions inside the systems they already use.
Allow customers to securely provide payment information naturally while agents continue delivering personalized assistance throughout the interaction.
Replace rigid payment menus with a more intuitive voice experience that allows customers to complete payments without navigating complex keypad prompts.
Use AI-powered virtual agents to securely collect payments as part of fully automated customer interactions. Enable customers to complete transactions 24/7 through natural conversation with AI agents while maintaining secure, PCI DSS-compliant payment processing.
The Capabilities Customers Are Talking About
AI-Powered Speech Recognition
Securely captures spoken payment information and converts it into the payment data required to complete transactions.
Natural Voice Payments
Allows customers to complete payments simply by speaking, creating intuitive and accessible conversational experiences.
Secure Cloud Processing
Processes sensitive payment information within PCI Pal’s PCI DSS Level 1 compliant platform so cardholder data never enters your environment.
Flexible Voice Deployment
Deploy Speak to Pay across human agents, IVR platforms, and virtual AI agents.
Real-Time Payment Visibility
Provides payment status updates throughout the transaction so agents and automated systems can guide customers with confidence.
Seamless Platform Integration
Integrates with leading UCaaS, CCaaS, telephony, and payment gateway platforms, allowing organizations to introduce conversational payments without disrupting existing workflows.
Making Payments Easy and Secure Across Any Communications Channel
Speak to Pay is one part of a broader payment strategy. Pair with Key to Pay and Click to Pay so customers always have a secure way to pay, however they reach you.
Secure & Capture
Securely take payments while keeping sensitive data away from agents, recordings, and internal systems.
Verify & Protect
Confirm identity and reduce risk without adding unnecessary friction to the customer journey.
Trusted by the Most Highly Regulated Industries and the World’s Top Brands
“We have seen customer experience improve, revenue protected through reduced call abandonment, and agent error eliminated. We don’t store any payment card data in our environment, which completely removes risk.”
Jeff Stoddard
VP of Information Technology, NFP Health
Frequently Asked Questions
No. With PCI Pal Speak to Pay, the customer speaks their card details into a secure payment flow. Speech recognition captures the information within PCI Pal’s secure environment, so the agent does not hear the card details and they are not captured in the call recording.
Yes. PCI Pal Speak to Pay can be used in automated voice payment journeys, allowing voice AI and virtual agents to guide customers through secure payment without the need for a live agent.
Yes. PCI Pal offers alternative ways for customers to enter their card details, including telephone keypad entry with Key to Pay and secure digital payment with Click to Pay.