Patented & Protected

Our patented technology enables us to empower companies to take payments from their customers securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss.

Our products secure payments in any business communication channel including voice, chat, social, SMS, email, or an omnichannel contact centre environment.

PCI Pal was the first in our market to build and launch a true-cloud, globally available, secure payment platform and our innovative approach has allowed us to be granted patents to cover the key processes of our cloud services. Moreover, we have patents pending worldwide as we continue to strive with market innovation.

Processing Sensitive Information Over VoIP

The patent protects PCI Pal’s core innovation that enables our Agent Assist product to interact with contact centre phone calls in a non-invasive, light-touch manner for our customers, saving them IT and overhead costs. This approach is key to PCI Pal’s success in being chosen as a preferred solution provider to more than two-thirds of the CCaaS¹ Gartner Magic Quadrant and is a major competitive differentiator over other vendors in the PCI DSS compliance market.

Processing Sensitive Information by a Contact Centre

The patent granted details how contact centre agents can use a web link to reroute an incoming PSTN call back at the exchange, diverting it through our cloud secure data collection server and reconnecting it back to the agent seamlessly so they can take a secure payment. Our system ensures an agent is kept on hold whilst a call is disconnected and reconnected after they divert through our secure servers.