Conversational AI Payments
At PCI Pal, we are dedicated to enhancing the customer experience and simplifying the payment process for businesses worldwide.
We’re partnering with leading cutting-edge Conversational AI technology providers to transform how businesses interact with their customers and process payments, creating a seamless, secure, intelligent payment experience.
Enhancing Contact Centre Payments Through Conversational AI
PCI Pal’s secure payment solutions already enable customers to make secure payments over the phone and digitally – and now, with the integration of Conversational AI, we’re taking it to the next level. AI can improve the speed and efficiency of the payment process by reducing the extent to which humans need to be involved, allowing organizations to scale customer service and improve payment success rates without compromising quality. AI can significantly improve an organization’s ability to reduce fraud and better protect sensitive customer data than ever before.
Our integrated solution enables customers to make payments effortlessly within AI-powered conversations through Intelligent Virtual Assistants/Agents (IVAs), Chatbots and Voicebots. This streamlined experience reduces friction, leading to higher conversion rates and customer satisfaction.
Utilizing a single PCI Pal API across all interaction channels, the AI provider invokes PCI Pal when the customer needs to pay. The PCI Pal solution protects the merchant and the AI partner, providing a seamless and frictionless experience for the customer across all digital and voice channels that is inherently secure.
By combining the advanced security features of our payment platform with the sophisticated natural language processing capabilities of Conversational AI, we ensure that every transaction is secure and compliant with industry standards, protecting both businesses and their customers.
Personalized Customer Experience
Our partnerships empower businesses to engage with their customers personally. The AI-driven conversations intelligently adapt to individual preferences, providing tailored product recommendations and support while handling payments. Customers can now make seamless automated payments within the AI conversation experience, providing an even more convenient and intuitive payment process. With PCI Pal handling all sensitive payment data, the AI environment remains PCI DSS compliant, ensuring maximum security for merchants, their customers and the AI solution provider.
Our other technology
Explore the other technologies we utilize to secure your business communications and assist you in adhering to strict industry governance.
PCI Pal Agent Assist and IVR Payments use DTMF masking technology to suppress the telephone keypad tones entered by a customer during a financial transaction.
Secure payments via digital engagement channels such as Webchat, Whatsapp, SMS, Social Media and Email.
Voice recognition technology is a feature of our Agent Assist and IVR Payments solutions, allowing customers to speak their details in a secure way.
The entirety of PCI Pal’s product-base is available from our global cloud platform hosted in Amazon Web Services (AWS)
We’re proud of our global cloud, secure patented payment solutions for business communications.