Agent Assist Explained

Video

Contact centre agents use PCI Pal on live calls to capture cardholder information securely, maintaining the conversation with the customer at all times.

How can we help you?

Get in touch today to discuss our solutions and your specific requirements.

CONTACT US

Sign up for Knowledge Centre notifications

Never miss the latest blog, news, podcast or event. Sign up to be notified when we publish something new.

notify me

You may also be interested in

Podcast

Securing Contact Centres: Beyond Pause and Resume Recording

In this episode of 'Secure Payments' PCI Pal’s CISO, Geoff Forsyth, explains the threats posed by outdated Pause and Resume call recording technology. Helping listeners find an easier path to compliance with data security regulations, and less chance of being fined for a data breach.

Blog

Protecting Online Card Payments: Explore PSD2 and 3D Secure

Discover the world of protecting online card payments and fraud protection. Dive into the impact of PSD2 and the introduction of Strong Customer Authentication (SCA), including the use of 3D Secure (3DS) as an authentication protocol.

News

PCI Security Standards Council welcomes PCI Pal^® CISO, Geoff Forsyth, to its Board of Advisors

Geoff Forsyth, Chief Information Security Officer of PCI Pal^®, has been appointed to the prestigious PCI Security Standards Council Board of Advisors for 2023-2025. As one of 52 members, Forsyth will contribute his extensive IT and security experience to advance global payment security standards.

White paper

Pause and Resume Call Recording: Calculating the Risk

In this white paper, we establish and explain the threats posed by outdated call recording technology, including Pause & Resume call recording. Through it, you'll find an easier path to compliance with data security regulations, meaning less chance of being fined for a data breach.