Digital technology is transforming customer engagement. These channels offer many opportunities for payments. The widespread adoption of digital devices and ‘always on’ technology is changing the way customers want to communicate with organisations.
What is digital engagement?
Interactions with customers are no longer limited to the traditional voice channel. Instead, consumers expect to engage seamlessly across multiple channels like chat, mobile, and social media. Contact centres are evolving into Interactive Engagement Centres. This evolution sees customers serviced across integrated digital and telephony channels.
The adoption of digital engagement channels such as mobile, chat and social media allows companies to communicate with customers on their own terms, meeting changing needs and demands. With an ever-evolving menu of communications options and rising customer expectations, organisations embracing digital and securing those channels to accept payments will have a unique opportunity to gain a significant competitive advantage.
Benefits of securing payments via digital channels:
- Provides customer peace of mind when paying via digital channels.
- Provides a true omnichannel offering, switch between channels seamlessly.
- Ability to engage with your consumers via their channel of choice.
Our other technology
Explore the other technologies we utilise to secure your business communications and assist you in adhering to strict industry governance.
PCI Pal Agent Assist and IVR Payments use DTMF masking technology to suppress the telephone keypad tones entered by a customer during a financial transaction.
Speech recognition technology is a feature of our Agent Assist and IVR Payments solutions, allowing customers to speak their details in a secure way as an alternative to using their telephone keypad.
The entirety of PCI Pal’s product-base is available from our global cloud platform hosted in Amazon Web Services (AWS)