Digital

PCI Pal Digital provides a true omnichannel secure payment solution enabling your organisation to take payments across digital engagement channels.

SECURE Digital PAYMENT OPTIONS VIA ENGAGEMENT CHANNELS SUCH AS WEBCHAT, WHATSAPP, SOCIAL MEDIA, EMAIL AND SMS.

This functionality is available from within the PCI Pal platform that provides our Agent Assist and IVR secure payment products, so your agents have access to digital take payments from customers through any channel. PCI Pal’s technology ensures these channels are descoped from the requirements of PCI DSS whilst retaining operational flexibility to engage in conversations with your customer in whatever way suits your business.

PCI Pal Digital is served from within the existing PCI Pal cloud platform, is available globally, and is available integrated to any existing customer engagement and payment services that you might be using.

How it works

Customer enters card details via a secure browser

PCI Pal Digital can integrate into your existing digital channels, with your chosen payment service provider and CRM solution. The sensitive card data does not enter your contact centre and at no point can the digital agent see the card data.

Card data does not reach the contact centre

Once payment via a digital channel has been requested, the agent simply generates a secure URL which is sent to the customer. The customer clicks on the URL opening a secure payment page on their device where they enter their payment details. The agent and the customer stay in conversation throughout the payment process and the agent can track the customers progress in real-time through PCI Pal interface offering support where needed and ensuring no disruption to the customer payment journey.

Should payment be required via email or SMS channels, a time limit can be added to these secure URLs – effectively creating a Digital Invoice, meaning secure payments are available for both real time and anytime digital channels.

Payment is processed by your payment provider

Once the details have been entered into the secure URL, which is masked from the agent seeing anything other than asterisks, the agent will then process the payment. This ‘processing’ means the PCI Pal Digital solution will securely send the transaction to the payment provider for authorisation. No sensitive cardholder data enters your environment minimising the scope of PCI DSS.

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Key benefits

PCI Pal’s cloud solutions secure your business communications, while ensuring PCI DSS compliance is met and your customers’ data is safe.

Works with any / all digital channels where a URL can be shared
Provides customer peace of mind when paying via digital channels
Provides a true omnichannel offering combined with PCI Pal Agent Assist and IVR
Switch between channels seamlessly
Supports SCA and PSD2 requirement
Integrates with existing systems
Support ‘Digital Invoicing’ for ‘anytime’ payments through channels such as email and SMS

Let us show you how

Secure your customers’ payments using our cloud-based solutions.

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Our other solutions

Meet our secure cloud solutions. Certified to the highest level with leading card companies. Protect your data, safeguard your reputation and build consumer trust.

Agent Assist

Agents use PCI Pal’s Agent Assist on live calls to capture card information securely, maintaining conversation with the customer at all times.

IVR Payments

PCI Pal IVR Payments enables your customers to securely make payments 24/7 without the need for an agent. Fully integratable with your existing IVR solution.

Learn more about payment security

Success story

NFP Health Secures Remote Contact Centre Payments with PCI Pal

NFP Health secures remote contact centre payments with PCI Pal as they focus on enhancing the customer experience and streamlining PCI compliance strategy.

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Securing ACH Payments in Contact Centres

Offering ACH payments in contact centres can provide greater speed, accuracy, and efficiency. PCI compliance solutions help build trust with customers by ensuring call centre agents are not exposed to sensitive banking information.

News

PCI Pal Featured on CardRates.com

Mike Senecal of CardRates.com examines how PCI Pal has developed a suite of solutions to secure contact centre payments for organisations globally. Recognizing the changing landscape for mid-market to enterprise-size contact centres, the article dives into the benefits of a payment solution suite that delivers both secure, compliant payments and an enhanced customer experience.

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Our partners and integrations

We are integrated to, and resold by, some of the world's leading business communications vendors, as well as major payment service providers, telecommunications companies, and CRM providers. Don’t see your provider? We're happy to look at additional integrations to ensure your PCI Compliance journey is as seamless as possible.

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How can we help you?

Get in touch today to discuss our solutions and your specific requirements.

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