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Public Sector – Waltham Forest

Flowers in front of Waltham Forest Council.

The London Borough of Waltham Forest in North East London needed to find a way to enable resolution centre staff to help residents with payments over the phone. They selected PCI Pal’s Agent Assist solution, which uses Dual-Tone Multi-Frequency masking technology. Now, residents remain in conversation with the contact agent whilst making their secure payment, creating a better and seamless user experience.

Learn more in the success story.


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