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PCI Pal® and Puzzel secure telephone payments for GC Business Finance

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PCI Pal® – the global cloud provider of secure payment solutions for business communications – has supported GC Business Finance in ensuring that all customer payments processed in its contact centre are handled securely and adhere to the requirements of the Payment Card Industry Data Security Standards (PCI DSS).

GC Business Finance is an alternative finance provider that specialises in start-up loans for entrepreneurs. Working via PCI Pal’s partner Puzzel, GC Business Finance implemented PCI Pal Agent Assist solution to ensure all debit card payments – more than 700 every month – are completed in a safe and compliant way, while providing a seamless customer interaction.

Prior to implementing PCI Pal Agent Assist, GC Business Finance staff were manually pausing call recording to ensure no financial card data was captured, however this created a risk to the organisation that needed to be rectified and meant much of the organisation’s infrastructure was still in scope of PCI DSS.  Now, with PCI Pal Agent Assist, staff simply secure the line, the customer keys in the card information using their telephone keypad, which is anonymous to the call handler and ensures a secure and compliant payment transaction.

Darren Bass, Team Leader – Early Arrears Manager at GC Business Finance said, “Before we embarked on reviewing our payment security, our Compliance Officer identified our original process as a risk to the business. By working with Puzzel and PCI Pal, we have, however, absolutely turned this around. Not only have we made sure we are operating compliantly within the requirements of PCI DSS, but we achieved this during a national lockdown. This is no mean feat.”

Puzzel’s Director of Channel Partnerships, Rob Wiles added, “Faced with the prospect of needing to quickly transition its team to home-working due to the pandemic, GC Business Finance accelerated its plans on updating its payment security infrastructure.  We were delighted to recommend the PCI Pal solution, which is swift to implement via the cloud and removes manual interventions, instead providing GC Business Finance with a secure, seamless and compliant process that gives them total peace of mind.”


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