Securing the healthcare payment moment
Whether someone is calling with questions about a medical bill, confirming coverage, or arranging a payment plan, these interactions often lead to a payment being taken. In these moments, your billing and patient support teams need to ensure payments are handled securely while supporting patients and members through conversations that can already feel stressful or uncertain.
To achieve this, you need a secure payment solution that can:
Enhance patient & member experience
Enable secure, compassionate billing conversations that reduce stress and make it easier for patients and members to complete payments.
Enable secure assisted & self-service payments
Protect assisted and automated payments under one consistent cloud-based security architecture.
Streamline the
payment process
Simplify payment capture across systems and teams while reducing operational friction, delays, and reconciliation effort.
Provide payment choice
Support card, ACH, digital wallets, secure payment links, keypad entry, and speech capture to meet modern payment expectations.
Empower your staff
Enable staff to guide secure payments confidently without seeing, hearing, or handling full cardholder data.
Reduce PCI scope
Keep card data out of staff desktops, call recordings, and internal systems, significantly reducing PCI scope.
Reduce PCI DSS scope & simplify compliance
Healthcare organizations must protect sensitive cardholder data while meeting strict regulatory and security requirements, including PCI DSS.
PCI Pal is a PCI DSS Level 1 Service Provider, independently audited and validated.
PCI Pal secures payment capture during billing interactions, preventing sensitive cardholder data from being exposed to staff, desktops, or call recordings. This can help reduce PCI DSS scope and support your organization’s compliance efforts.
For full visibility into our security standards, governance controls, and compliance documentation, visit our Trust Center.
Flexible payment options within the conversation
Healthcare billing conversations are rarely simple. Patients and members often call to understand charges, review balances, or discuss payment options before completing a transaction.
PCI Pal enables payments to be captured securely within the natural flow of that interaction. Patients can pay using keypad entry, secure speech capture, digital payment links, ACH, cards, or digital wallets — all without leaving the conversation.
This flexibility improves payment completion rates, reduces abandonment, and creates a smoother experience for both patients and staff.
Seamless integration into existing healthcare workflows
PCI Pal integrates directly with the systems your teams already rely on, including CCaaS platforms, telephony infrastructure, billing systems, and EHR environments such as Epic.
There’s no need to replace core platforms, redesign call flows, or disrupt established billing workflows. Secure payment capture becomes a natural extension of existing processes, allowing teams to take payments safely without changing how they work.
Trusted by healthcare organizations
“We have seen customer experience improve, revenue protected through reduced call abandonment, and agent error eliminated. We don’t store any payment card data in our environment, which completely removes risk.”
The unique value we offer to healthcare organizations
Improve patient and member experience
Make billing conversations more supportive and secure, reducing stress around payments while improving completion rates.
Protect revenue performance
Enable secure payments earlier in the billing journey, reduce abandoned payments, and improve recovery of outstanding balances.
Streamline billing operations
Simplify billing workflows, reduce call handling time, and eliminate manual reconciliation effort during payment interactions.
Reduce cardholder data exposure
Prevent sensitive cardholder data from being exposed across people, call recordings, and systems, reducing PCI DSS scope and audit complexity across distributed teams.
Empower frontline teams
Enable staff to guide secure payments confidently, without handling sensitive card data or navigating complex workarounds.
Secure distributed healthcare environments
Secure payments wherever they happen, across contact centers, clinics, administrative teams, and remote staff under one unified security model.
Let’s talk
Discover how PCI Pal helps healthcare organizations reduce PCI exposure and protect revenue performance.
