Having experienced exponential growth since entering the market, Made.com were aware that with growing numbers of customers calling to make purchases and receive customer service, they were required to adhere to the Payment Card Industry Data Security Standard (PCI DSS). Following a review of the secure technology market, PCI Pal Agent Assist was selected. Here’s how we solved Made.com’s contact centre compliance challenges across Europe…SEE FULL CASE STUDY
As a certified PCI-compliant service provider, Serco has invested time and considerable effort into maintaining their level of compliance. They went to market to find secure contact centre technology that could help make this ongoing compliance requirement easier, more cost-effective and more robust. Following an in-depth procurement process to assess the secure technology market, Serco selected PCI Pal. Here’s how we’ve helped solve their compliance problem…SEE FULL CASE STUDY
Kidzania takes payments from both consumers and businesses for tickets and events at its many edutainment theme park locations. They receive these payments through the website and also by phone. They maintain a contact centre operation, which is spread across several locations, so there was a requirement to ensure cardholder data would be secure whenever and wherever a customer makes a telephone payment. Find out more about PCI Pal’s solution here…SEE FULL CASE STUDY
A RANGE OF SPECIALIST SECTORS
We have an extensive client base spanning most sectors – from SMEs to global enterprises. If you would like to discuss your specific business and sector, we would be happy to share other client stories with you. Please get in touch for more information about our work in the sectors below and many more.
A FTSE 100 utilities company with over 1,000 contact centre agents uses PCI Pal Agent Assist and IVR to secure customer data. Having recently transitioned to SIP, the company is able to access PCI Pal On-Demand only when a payment is taken.
PCI Pal has a growing client base in the UK’s public sector and this local authority is one of the largest in the south east. They’re using PCI Pal through SIP integration for both Agent Assist and IVR Payments across two locations.
A global hotel and leisure company with locations in 22 countries is using PCI Pal across its contact centres in the UK, Eastern Europe, US and Singapore. PCI Pal is integrated with a variety of telephony platforms – different at each location.
Our client is a UK-based banking service provider who is regulated by the FCA. They’re using PCI Pal to secure debt recovery payments from customers who are in arrears on loans and credit cards.
We provide secure communications, including integrations with multiple CRM and payment providers, to a market-leading global fashion retailer with locations in the UK, North America and Asia-Pacific.
A global leader in the world of logistics utilises PCI Pal Agent Assist across multiple contact centres in Europe, allowing them to remove cardholder data from their large, complex contact centre environments.