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PCI Pal® Publishes Payments: The Future of Security and CX Whitepaper

PCI Pal® – the global cloud provider of secure payment solutions for business communications – has published a white paper aimed at compliance and finance professionals, contact center heads and customer experience leaders.

With organizations wishing to strike the balance of providing a seamless and frictionless customer journey, yet ensuring the process is both secure and compliant, the Payments: The Future of Security and CX white paper explores a range of topics, with interviews and input from industry specialists discussing the options available.

The paper looks at how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and a look ahead to PCI DSS 4.0. Additionally, the paper also considers the risks and penalties of non-compliance, the rise of digital during the pandemic, as well as looking at how and where the customer experience and payment ecosystems intersect.

Geoff Forsyth, CISO at PCI Pal said, “The Payments: The Future of Security and CX whitepaper is designed to provide insights, best practices and guidance to organizations that handle sensitive customer data in their contact centers.

“Within the paper, a number of industry experts explore the future of payments, compliance, security, IT and cloud-based security, and customer experience within the contact center and wider business communications environments. It is a complex area and we are delighted to publish the paper to offer timely insights to those looking ahead at their payment strategies for 2022 and beyond.”

To download a copy of the Payments: The Future of Security and CX white paper, visit:

For more information on PCI Pal visit, call +1 866 645 2903 to arrange a demonstration or follow PCI Pal on Twitter.

About PCI Pal

PCI Pal is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss.

Its mission is to safeguard reputation and trust by providing customers with secure payment solutions for any business communications environment including voice, chat, social, email, and contact center.

PCI Pal is integrated to, and resold by, some of the worlds’ leading business communications vendors, as well as major payment service providers.

The entirety of the product-base is available from its global cloud platform hosted in Amazon Web Services (“AWS”), with regional instances across EMEA, North America, and ANZ. PCI Pal products can be used by any size organization globally, and it is proud to work with some of the largest and most respected brands in the world.

For more information visit or follow the team on LinkedIn:

View the full press release here.