Introduction: The Payment Security Crossroads
Ensuring secure, compliant payments shouldn’t involve compromise. Too many organizations today feel forced to choose between secure and seamless, or compliant and uncomplicated. Or, worse yet, they may be subject to cumbersome cloud migrations from dated providers playing technological catch-up.
But none of these challenges are inevitable. Instead, they’re a byproduct of secure payment providers actively stuck in (or trying to escape) the “old way” of doing things. That is, premise-based, legacy systems that create friction, elevate costs and create rigid and disruptive workflows.
Rather than facing needless trade-offs or being dragged along a migration roadmap you never signed up for, working with PCI Pal ensures the utmost in flexibility—allowing you to remain secure and compliant without disruptions to your workflows and zero compromise to customer or employee experience.
Cloud-native from the onset, PCI Pal was architected with flexibility and interoperability top of mind. This architecture allows us to take an “untethered” approach to payment security, which doesn’t require owning your entire customer journey. Instead, our platform secures the most critical elements of the payment moment, without convoluting workflows or uprooting your existing ecosystem.
We fit in with the way you work, not the other way around.
In this blog post, we’ll break down how, and explain why the flexible approach to secure payments is simply the better way to do business.
Integration Without the Ultimatums (Telephony and CCaaS)
This “untethered” approach to payment security is built into the very foundation of our technology. Unlike some providers who require you to route all telephony through their pipes, PCI Pal only comes in at the point of payment.
And rather than taking payment data in, we seamlessly route it directly to the payment service provider, ensuring information is never exposed to your customer service agents or internal systems—reducing PCI scope and streamlining the payment experience for end customers and agents.
What’s more, all this is achieved without disruption. PCI Pal integrates seamlessly into existing telephony platforms, UCaaS and CCaaS environments, billing systems, payment gateways and even EHRs, including Epic. This way, organizations enhance security and payment functionality without replacing their existing infrastructure.
PCI Pal fits into your environment without the headaches and upheaval experienced with other secure payment solutions.
Ease and Reliability of Infrastructure
PCI Pal was born in the cloud. That means there will never be any friction from reverse-engineering an on-premise legacy system to make it fit today’s (or tomorrow’s) world.
Not only does this make adoption easier and less disruptive, but it allows PCI Pal to deliver superior performance, workflows, and operational efficiencies. We deliver 99.999% uptime, easier scaling, and a smoother agent experience than our competitors, all thanks to the ease and reliability of our cloud-native infrastructure.
At a time when other secure payment providers (and their customers) are slogging their way onto the cloud, PCI Pal and its customers are already there, and have been since the beginning by design.
But being the first to build a truly cloud-based solution in our market is about more than just bragging rights. It means we have both the technological upper hand (including patents to cover key processes of our cloud-based solutions) and the in-market experience required to deliver reliable, proven secure payment experiences day in and day out.
The Economics of Choice & Execution
While certain solutions are becoming “famously expensive”, PCI Pal remains focused exclusively on delivering maximum value without unnecessary complexities or exorbitant costs. We meet you where you are and make PCI DSS compliance a line item that isn’t going to rock the boat at your next budgeting meeting.
It’s worth noting that economic value goes beyond cost savings. In a customer success story, a retailer found that working with PCI Pal also led to a massive uptick in successful payments. Since deploying PCI Pal, Vax saw a reduction in payment transaction times of over 15% and a drop in payment failure rate from around 25% to less than 5%.
Playing Nice with AI
Regardless of industry or organization, AI is no longer something that can be ignored within the payment journey. At the same time, however, a great deal of uncertainty remains around this technology.
Given PCI Pal’s flexible approach to secure payments, we’ve approached this uncertainty and fragmentation with a strategy of AI neutrality. Whether it’s a human agent or an AI bot, PCI Pal uses the same API that keeps your PCI scope identical regardless of who (or what) is taking the payment.
At the same time, PCI Pal’s AI-neutral approach means organizations aren’t tied to a single AI platform or proprietary ecosystem. Instead, they have the flexibility to adopt the AI technologies that best fit their business while maintaining the same secure, PCI DSS-compliant payment experience.
And finally, PCI Pal’s vast partner ecosystem allows us to integrate seamlessly with the tools and systems your team already uses, including the latest in AI.
Global Scale, Local Expertise
Headquartered in the U.K., PCI Pal boasts a true global presence—one that isn’t restricted by geography or lacking in regional expertise. The platform supports 150+ payment gateways across the globe, along with flexible gateway additions that allow this number to continue to climb steadily. At the same time, the PCI Pal Platform services over 750 customers across Europe, North America, and Australia and New Zealand (ANZ), with new regions coming online all the time.
This combination of global scale and local expertise, along with the sophistication of our proven, cloud-based technology, provides PCI Pal customers with a degree of quality and reliability that can’t be matched by our competitors. PCI Pal boasts:
- Over 99.999% Uptime.
- An average customer rating of 4.8 out of five stars.
- Global client base that sees PCI Pal handle complex, multi-national requirements effortlessly.
- A wealth of satisfied customers willing to share their stories with the world.
In an industry faced by challenges around reliability and customer experience, PCI Pal is a stand-out in uptime, availability, ease of customer experience, and more. We are routinely ranked highly by customers.
Conclusion: The Power of “And”
By remaining flexible by design, PCI Pal does away with the traditional trade-offs that make security and compliance so challenging in the payment space. Unlike legacy, on-prem solutions and the “cloud-ish” providers of the world (a.k.a. “cloud-washers”), PCI Pal has been architected for flexibility. Born in the cloud and born with ease of customer and end-user experience top of mind, PCI Pal makes compliance possible without the headaches.
With PCI Pal, you benefit from world-class security, backed by PCI DSS validation and SOC 2 Type II with HIPAA/HITECH scope, alongside the freedom to choose your own ecosystem and workflows across telephony, AI and payment gateways.
But don’t just take it from us. With consistently high customer satisfaction scores and net promoter scores, our customers aren’t shy about saying why they chose to stay with PCI Pal.
Visit our customer success center to read case studies from satisfied PCI Pal customers from across a wide range of industries and regions.
Or, see the solution in action for yourself by booking a demo today.
