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NFP Health Deploys PCI Pal to Streamline Contact Center Payments

PCI Pal expands its work within the North American Healthcare sector

CHARLOTTE, N.C.–(BUSINESS WIRE)–PCI Pal® (LON: PCIP), the global SaaS provider of secure payment solutions for business communications, implements payment solutions for NFP Health. The leading exchange billing vendor streamlined its overall customer experience while securing consumer payments and ensuring continued compliance with data protection legislation and the PCI Data Security Standards.

The PCI Pal solution enables NFP Health customers to securely make payments 24/7 over the phone, removing the need for a call transfer or to consume a contact center agent’s time with taking payment information. As a result, time is saved for both the consumers and agents, lightening the load for agents, and ensuring payment information is secure.

“Having a remote workforce made this an important consideration from a compliance point of view,” said Jeff Stoddard, VP of Information Technology at NFP Health. “We needed to ensure that any sensitive customer information was not visible, audible, or accessible to those working from home, so we needed a solution that could securely support a remote workforce.”

PCI Pal’s solution was deployed in 8 weeks, synchronizing with NFP Health’s contact center and payments systems, allowing for a seamless transition for the NFP Health team and showcasing PCI Pal’s ability to flex services to customer needs.

“Something I really like about the PCI Pal technology is its flexibility: it’s fully configurable if there’s a unique requirement, and the team is happy to assess what is needed and undertake custom coding to suit,” said Stoddard. “I was very impressed at this level of flexibility for a SaaS company, and I believe it meant a lot to the overall success of this project.”

This implementation highlights PCI Pal’s ability to continue to service an ever-growing variety of verticals in an effort to protect payment data without having a negative impact on customer experience.

View the full press release.