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Is your PCI DSS compliance up to scratch?

Find out today with our free interactive questionnaire. Quickly identify areas where your contact center may not be fully compliant and take action.

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1. Awareness & understanding

1.1 - Does your organization and contact center have a mandate to be PCI DSS compliant?*
1.2 - Do you know which payment card data is deemed sensitive and falls under the remit of PCI DSS compliance and requires extra security controls?*
1.3 - Do you fully understand the data flow of card payment information across your organization/contact center?*

2. People & contact center agents

2.1 - Have your contact center agents received PCI DSS compliance training?*
2.2 - Do your contact center agents see or hear any sensitive payment card information?*
2.3 - At any point, do your agents enter or possibly write down sensitive payment card information?*
2.4 - Do any of your contact center agents work from home, and are they exposed to sensitive payment card information?*

3. Data storage

3.1 - Are you holding sensitive payment card information in systems or data storage?*
3.2 - Do you encrypt or anonymize sensitive payment card data?*
3.3 - Do you have a policy to securely delete payment card data that is not required to be kept?*

4. Systems & applications

4.1 - Do you know all systems that capture and/or store sensitive card information?*
4.2 - Are these systems audited for PCI DSS compliance?*
4.3 - Do you record interactions or agent screens and does this include card payment transactions?*

5. Data security

5.1 - Do you have audited security measures in place for any voice or data network that sensitive card information could pass over?*
5.2 - Is all data transmitted over voice and data networks encrypted to an appropriate level?*
5.3 - Do you have stringent access controls in place for all networks and systems where sensitive payment information could reside or pass through?*

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