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Success stories

Success story
British Horse Society
The British Horse Society (BHS) chose PCI Pal to fill the need for a secure way of taking payments by phone. In a matter of weeks, the BHS had achieved its compliance goal, without compromising on customer service.
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Man holding payment card
Success story
MAPFRE: InsureandGo
MAPFRE: InsureandGo
For their InsureandGo brand, MAPFRE needed a new solution that wouldn't negatively impact the customer journey. When they landed on PCI Pal, they knew they had found the right fit.
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man using smart phone
Success story
South Staffordshire District Council
South Staffordshire District Council
The Council utilised PCI Pal's IVR solution to support the move away from manned phone-based payments.
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Cars in a parking lot
Success story
TRADER
TRADER
TRADER implemented PCI Pal's Agent Assist solution, enabling them to remain in contact with customers without sacrificing data security. Learn more in this success story.
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A truck driving down the road on a cloudy day
Success story
Logistics Industry Success Story
Logistics Industry Success Story
PCI Pal works with many organisations in the logistics sector. This is the compliance journey of a major global logistics provider that is securing Cardholder Not Present (CNP) payments with PCI Pal.
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Flowers in front of Waltham Forest City Council.
Success story
Waltham Forest
Waltham Forest
The London Borough of Waltham Forest in North East London needed to find a way to enable resolution centre staff to help residents with payments over the phone. They selected PCI Pal's Agent Assist solution.
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Water flowing from tap to the sink.
Success story
Pennon Water Services
Pennon Water Services
Pennon Water Services is a provider of water and wastewater services in the South West UK. With a team of around 30 contact centre operatives, Pennon Water Services tasked PCI Pal to deploy their Agent Assist solution to support their telephony payments.
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Partner Handshake At Desk
Success story
Delivering Security and Compliance to the Public Sector
Delivering Security and Compliance to the Public Sector
PCI Pal’s Agent Assist solution was adopted by one large government entity - holding one of the largest contact centres in the UK. Now, Agent Assist provides them with a seamless customer experience.
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Zoomed in on hands of someone plugging payment card info into phone, presumably paying for something
Success story
VAX
VAX
To improve PCI compliance and the customer experience, VAX adopted PCI Pal’s Agent Assist solution. Read about their success since doing so.
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Man with red hair wearing head set
Success story
Delivering Compliance to Local Authorities
Delivering Compliance to Local Authorities
Compliance can pose a significant challenge for many organisations that are required to record telephone calls to meet the standards of other regulations. One Borough Council in the UK was facing this very issue.
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Success story
British Medical Journal
British Medical Journal
The British Medical Journal (BMJ) started 180 years ago as a medical journal. Today it shares medical best practices and expertise to improve healthcare outcomes. When  BMJ's existing system was being withdrawn, PCI Pal stepped in with a solution to support their clients' need to pay over the phone.
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Success story
Verex
Verex
The Verex Group brings major innovation to the UK motor insurance and vehicle manufacturer accident and aftercare sectors. They tasked PCI Pal with providing a new solution to ensure PCI compliance through telephone payments.
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