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Success stories

PCI compliant payments insurance
Success story
PCI Compliant Payments for Chill Insurance
Prior to the pandemic, Chill had used compensating controls within their contact centre to meet PCI DSS requirements. With agents working remotely, however, payments were no longer PCI compliant. They made the decision to implement a more robust payment security process.
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michelin case study image
Success story
Retail – Michelin
Retail – Michelin
Discover how PCI Pal harnessed this technology partnership to deliver PCI compliant contact centre payments for Michelin when they took the decision to work from home during the pandemic.
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global appliance manufacturer compliance
Success story
Retail – PCI Compliance for a Global Appliance Manufacturer
Retail – PCI Compliance for a Global Appliance Manufacturer
Global appliance manufacturer implements a single solution to maintain PCI compliance across all of its contact centres.
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Man running in activewear
Success story
Retail – Secure Omnichannel Contact Centre Payments
Retail – Secure Omnichannel Contact Centre Payments
This multi-billion dollar company needed a solution that would enable its 1,500 contact centre agents to work remotely around the world yet could integrate with its existing customer experience platform, while still meeting its PCI compliance requirements.
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Business people signing papers at a desk.
Success story
Financial – GC Business Finance
Financial – GC Business Finance
When GC Business Finance staff switched from office to home-based working as a result of the pandemic, the organisation was faced with a pressing challenge.
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Halfords store front
Success story
Retail – Halfords
Retail – Halfords
Driven by the need to create seamless interactions with customers, learn how the prominent retailer put customer experience first, while securing sensitive card details, with the help of 8x8 and PCI Pal.
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Avalon bay apartments
Success story
Leisure – AvalonBay
Leisure – AvalonBay
While a majority of payments are handled via AvalonBay’s internet portal, around 20 percent of payments are transacted over the phone. Having researched the market, they chose to partner with PCI Pal.
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Lady horse riding
Success story
Not For Profit – British Horse Society
Not For Profit – British Horse Society
The British Horse Society (BHS) chose PCI Pal to fill the need for a secure way of taking payments by phone. In a matter of weeks, the BHS had achieved its compliance goal, without compromising on customer service.
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Man holding payment card
Success story
Financial – MAPFRE: InsureandGo
Financial – MAPFRE: InsureandGo
For their InsureandGo brand, MAPFRE needed a new solution that wouldn't negatively impact the customer journey. When they landed on PCI Pal, they knew they had found the right fit.
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man using smart phone
Success story
Public Sector – South Staffordshire District Council
Public Sector – South Staffordshire District Council
The Council utilised PCI Pal's IVR solution to support the move away from manned phone-based payments.
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Cars in a parking lot
Success story
Retail – TRADER
Retail – TRADER
TRADER implemented PCI Pal's Agent Assist solution, enabling them to remain in contact with customers without sacrificing data security. Learn more in this success story.
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A truck driving down the road on a cloudy day
Success story
Logistics – Logistics Industry Success Story
Logistics – Logistics Industry Success Story
PCI Pal works with many organisations in the logistics sector. This is the compliance journey of a major global logistics provider that is securing Cardholder Not Present (CNP) payments with PCI Pal.
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Flowers in front of Waltham Forest City Council.
Success story
Public Sector – Waltham Forest
Public Sector – Waltham Forest
The London Borough of Waltham Forest in North East London needed to find a way to enable resolution centre staff to help residents with payments over the phone. They selected PCI Pal's Agent Assist solution.
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