Secure Healthcare Payments Where Conversations Happen

Compliant on Paper Isn’t the Same as Secure in Practice

Pause-and-resume recording and procedural controls still leave card data in memory buffers, logs, and agent desktops. PCI Pal is a PCI DSS Level 1 Service Provider and holds SOC 2 Type II attestation with HIPAA/HITECH scope — built to keep cardholder data from ever entering your environment, not just to pass an audit.

Today’s healthcare payment landscape

Healthcare organizations face a unique mix of operational, regulatory, and experience challenges.

Dual compliance pressure

Organizations must navigate both PCI DSS and HIPAA, without slowing operations.

Legacy processes create gaps

Manual workflows and outdated systems introduce unnecessary exposure and inefficiency.

Complex, high-touch interactions

Billing conversations often require human support, increasing time, risk, and friction.

Phone-first payments persist

A large portion of payments still happen over the phone, keeping agents directly exposed to sensitive card data.

Rising patient expectations

Patients expect simple, digital-first payment options — without compromising security.

More payment touchpoints to secure

Healthcare organizations must support phone, digital, IVR, and assisted payment paths across the patient journey.

From complexity to control

See why architecture beats a compliance checklist

Secure payment solutions work best when they integrate seamlessly into existing environments. PCI Pal enables secure, compliant omnichannel payment experiences within the natural flow of interactions — without disrupting workflows. Get a deeper look at the challenges, risks, and opportunities shaping modern healthcare payments.

See the Architecture

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Secure every payment across every channel

Protect sensitive data the moment it’s shared – without interrupting patient experiences.

Cardholder data is never heard, seen, or stored by an agent or in a recording — full stop — regardless of channel, and regardless of whether that agent is on-site, remote, or offshore.

Click to Pay

Speak to Pay

Key to Pay

Built to fit your existing environment

PCI Pal integrates seamlessly into your existing healthcare ecosystem, minimizing disruption while shrinking PCI DSS scope and audit burden across your workflows.

CCaaS Platforms

UCaaS Platforms

CRM Systems

EHR Systems

Revenue Cycle

Billing Systems

Payment Gateways

Epic-native integration

Payment Telephony

Payment Gateways