Privacy Policy

PCI Pal Privacy Policy

This privacy policy sets out how PCI-PAL PLC uses and protects any information that you give PCI Pal when you use this website.

PCI Pal is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

PCI Pal may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25-05-2018.

What we collect

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • The contents of any email, contact form or communication you send to us
  • Other information relevant to customer surveys, offers, and website analytics

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information for analytics and to improve our products and services.
  • To answer queries or respond to communications
  • If we have your explicit and specific consent, we may also use your information to periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • If we have your explicit and specific consent, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • Security

 

Data we process for internal recording keeping, security, or for analytics and the improvement of our services, we are processing under our legitimate interests.

Data we process to send you information or surveys, we are processing only with your explicit consent for these activities. You may withdraw your consent for these activities at any time (see ‘Controlling your personal information’ below).

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. This information is held indefinitely for analytical or record keeping purposes, except for contact information (that will be deleted as and when we discover it to be invalid) and cookie data (which is anonymised after analysis).

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If we seek to use your data for other purposes or for purposes beyond that it was initially collected for, we will inform you of this and provide you with any further information relevant to the new processing.

Child website users

As the products and services we offer are aimed at companies, this website is designed and intended for use only by adults. We do not knowingly collect and process information from children (anyone of or under the age of 13).

If you are under the age of 13, we ask that you do not give us any information about you or use our websites. If you are aged between 13 and 18, we request that you seek your parent or guardian’s permission before providing us with your information or using our website.

If you are a parent or guardian of a child under 13 and you think that your child has used our website or elsewise provided their information to us without your consent, please contact us (see ‘Controlling your personal information’ below) and we will delete and/or stop processing your child’s personal information within a reasonable time.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is anonymised. This means that the parts of the data that could identify you are removed.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Privacy Shield Compliance

We comply with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States.

We have certified to the Department of Commerce that we adhere to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit http://www.privacyshield.gov.

Our participation in the Privacy Shield applies to all Personal Information that is received from the European Union and European Economic Area. We will comply with the Privacy Shield Principles in respect of such Personal Information.

We remain individually responsible and liable under the Privacy Shield Principles if third-party agents that we engage to process the Personal Information on our behalf do so in a manner inconsistent with the Principles, unless PCI Pal, as applicable, proves that it is not responsible for the event giving rise to the damage.

You may request access to any Personal Information maintained on you by PCI Pal at any time by using our contact form or emailing [email protected]

If you believe that we have not adhered to this Privacy Policy, please contact us using the form or emailing [email protected] We will do our best to address your concerns. If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation. For complaints left unresolved by all other available mechanisms, PCI Pal has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning personal data transferred from the EU. PCI Pal has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU in the context of the employment relationship. The EU DPAs serve as an appropriate independent recourse mechanism/s (IRMs) for dispute resolution. PCI Pal is registered with the United States Council for International Business (USCIB) to provide access to the EU DPAs’ dispute resolution panel, a potentially binding arbitration.

Company is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC) with respect to your privacy rights.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Your information will only be used by anybody for direct marketing purposes if you have ticked the box to indicate that you want to be contacted for these purposes.
  • You may contact us to request a copy of the information we hold on you, the correction of invalid data about you, the erasure of data we hold about you, the restriction of any further processing of that data, for us to transfer the data we hold about you to another organisation, or to object about our processing of your data.

 

The above data subject rights requests are handled free of charge, within reason. We will respond to any data subject rights requests within a month, to confirm your request has been completed, to explain why we could not action your request, or to notify you of any delays in actioning your request.

If we do not action your request, delay action on your request for more than two months after the initial one-month deadline, or elsewise fail in our responsibilities as a Data Controller, you are able to lodge a complaint with the ICO (or your own national supervisory authority on data protection) or seek judicial remedy. If we are unable to identify your record (or entertain reasonable doubts about your identity), we may request provision of some additional information necessary to confirm your identity prior to actioning your request.

We encourage you to discover your rights and our responsibilities under the EU Regulation 2016/679 (General Data Protection Regulation), as well as any subsequent or supplementary legislation.

If you would like to contact us for any of the above purposes, or to register a complaint, concern or inquiry with our data protection activities, please write to:

Data Protection Officer, PCI Pal, 7 Gamma Terrace, Ransomes Europark, Ipswich, Suffolk, IP3 9FF, United Kingdom

T: +44 330 131 0330 E: [email protected]

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

This policy was last updated on 26th June 2018.

For our US privacy policy please click here.