IVR Payments

PCI Pal IVR Payments Solution enables your customers to securely make payments 24/7 without the need for an agent. Fully integratable with your existing IVR solution.

With the ever-growing demand for omnichannel payments, customers increasingly expect businesses to provide multiple payment and engagement options.

PCI Pal’s IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website. Payments are handled within PCI Pal’s secure cloud and integrate with your existing IVR solution. This solution is available globally from within the PCI Pal platform that provides our Agent Assist and Digital secure payment products, so can be integrated to take payments securely from customers through any channel.

HOW IT WORKS

Integrated with your existing IVR service

Your IVR system would carry out identification and verification (ID&V) and pass the call to PCI Pal when a payment is required. PCI Pal will interact with your IVR service to reconcile all transaction data.

Card Data does not reach your environment

PCI Pal's IVR solution captures the details and blocks them from reaching your infrastructure, so from a PCI DSS perspective your area of scope if vastly reduced.

Payments collected using DTMF/keypad tones

Once we’ve captured the card data, using DTMF-Masking technology or via speech recognition, we process the transaction via an integration with your payment provider. PCI Pal reconciles the result back to your environment, allowing you to complete any actions and retain a record of all transactions.

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Key benefits

PCI Pal’s cloud solutions secure your business communications, while ensuring PCI DSS compliance is met and your customers’ data is safe.

Customer peace of mind
Safe and scalable
Integrates with your existing IVR
Fully automated
Multiple languages supported
DTMF Masking & speech recognition supported
Reduce the scope of PCI DSS – increase payment success

Let us show you how

Secure your customers’ payments using our cloud-based solutions.

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Our other solutions

Meet our secure cloud solutions. Certified to the highest level with leading card companies. Protect your data, safeguard your reputation and build consumer trust.

Agent Assist

Use PCI Pal’s Agent Assist on live calls to capture card information securely, maintaining conversation with the customer at all times.

Digital Payments

Secure multi-payment methods for contact centers

Learn more about payment security

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In this white paper, we establish and explain the threats posed by outdated call recording technology, including Pause and Resume call recording. Through it, you'll find an easier path to compliance with data security regulations, meaning less chance of being fined for a data breach.

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NFP Health Secures Remote Contact Center Payments with PCI Pal

NFP Health secures remote contact center payments with PCI Pal as they focus on enhancing the customer experience and streamlining PCI compliance strategy.

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Darlington Borough Council

PCI Pal was selected by Darlington Borough Council to manage the organization's contact centre payment security and ensure the council adheres to PCI DSS standards.

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Preparing for the ADPPA

Our infographic walks through preparing for ADPPA and positioning your business for the requirements of the American Data Privacy and Protection Act.

Partners & Integrations

We partner, and have proven integrations with your providers. PCI Pal has the strongest global ecosystem of PSPs, CCaaS, UCaaS and CRM organizations in the market today. Don’t see your provider? We're happy to look at additional integrations to ensure your PCI Compliance journey is as seamless as possible.

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How can we help you?

Get in touch today to discuss our solutions and your specific requirements.

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