WHAT IS RAPID REMOTE?
With many contact centre agents now working from home during these unprecedented times, Rapid Remote gives organisations the ability to securely handle customer credit and debit card payments, while also complying with PCI DSS rules.
As a cloud-based solution, Rapid Remote is quick to deploy, typically live within 48 hours, and provides a solution for homebased contact centre agents who are using non-centralised telephony, such as mobile phones, landline telephones, remote extensions on PBX systems, or Voice over IP platforms, such as Microsoft Teams or Skype for Business.
PCI Pal Rapid Remote enables credit card payments to be securely handled using DTMF (dual tone multi frequency) masking technology. This means that customers input their card information using their telephone keypad when prompted by the advisor, and the information is automatically transmitted to the Payment Service Provider (PSP) for authorisation. No cardholder data is exposed to the homeworking agent or enters the company’s environment, meaning the scope of PCI DSS is vastly reduced.