The opportunity
We’re looking for a Sales Operations Manager to strengthen PCI Pal’s commercial performance and GTM effectiveness. Reporting to the CFO, you’ll partner with the CRO, Sales, Finance, the Senior Salesforce Administrator and Marketing teams to improve forecasting, planning, systems, and sales execution. You’ll blend strategic insight with operational rigour by designing and implementing processes, and delivering the data and reporting that guide decision-making. This is a hands-on, high-impact role for someone who thrives on driving clarity, discipline, and measurable growth across a global sales organisation.
The successful candidate must be within commuting distance to London.
Primary responsibilities
- Working in partnership with the Senior Salesforce Administrator to ensure data accuracy, adoption, and process efficiency.
- Streamline and document sales processes to reduce friction and improve productivity
- Support scalable growth by standardising sales processes, documentation, and handovers.
- Maintain data integrity across CRM and connected systems to ensure a single source of truth
- Integrate sales tools and enablement systems into Go-to-market operations.
- Partner with leadership to define and execute sales strategy and planning cycles.
- Support quota setting, pipeline planning, and market segmentation.
- Build dashboards and reports (aligning with the Senior Salesforce Administrator when needed) for insights and leadership reviews.
- Lead pipeline governance and forecasting cadences for accurate, data-led visibility.
- Track key metrics (bookings, ARR, conversion, deal cycle, productivity).
- Identify sales trends and performance gaps to drive improvements.
- Work with CRO and Sales Leaders to align on strategy and performance goals.
- Collaborate with Marketing, Customer Success, and Finance to ensure Go-to-market alignment.
- Support special projects, such as international growth or new product rollout, from a sales operation’s lens.
- Present insights that influence strategic decisions and operational priorities.
Job requirements
- 5+ years’ experience working in Sales and/or Revenue Operations related roles, in a B2B SaaS business.
- Strong analytical and strategic mindset, with proven ability to turn data into action.
- High proficiency with Salesforce and business intelligence tools
- Understanding of sales processes, forecasting, and pipeline management.
- You balance strategic thinking with operational execution and thrive in a data-driven, scale-up environment.
- Experience collaborating directly with Finance and/or FP&A teams.
- Excellent communication and stakeholder management across functions.
Nice to haves:
- Contact centre product and industry knowledge
- Experience working with companies within the PCI Pal partner eco-system
- Previous payments product and industry experience
- Previous security or compliance product and industry experience
To understand the full requirements for this opportunity, please read the full job spec
What we offer
- 25 days holiday, rising to 28 days per annum with length of service
- Medical, dental and optical insurance cover
- Additional day off on your birthday
- UK: Salary sacrifice pension scheme
- An exciting and flexible working environment surrounded by friendly and committed co-workers
- Electric Vehicle Scheme
- “Work from anywhere” 2 weeks per year policy
- Reward, benefits and wellbeing hub (offering support, discounts, cashback and savings)
- Training and development opportunities
- Ad-hoc team events, incentives and competitions
