Management Team

A founder of PCI Pal, James was instrumental in establishing and leading the business’ sales, marketing, and operations functions prior to relocating to the US to set up the company’s North American operation. In October 2018, James took up the position of group CEO. He has overseen the company through a number of highly successful funding rounds, and has been influential in the evolution of the PCI Pal product suite following a career spent entirely in B2B software.

Joining PCI Pal on 1st April 2017, William is an Associate of the Chartered Institute of Management Accountants. Previously, William has been the CFO and company secretary of four AIM / Main Market listed companies – Card Clear PLC, Retail Decisions PLC, Revenue Assurance Services PLC and Managed Support Services PLC.

Mufti joins PCI Pal from Deko, where as CTO he led the product and engineering teams. As a proven technologist, Mufti uses his expertise and experience across cloud and payments technology to further advance PCI Pal’s goal to be the preferred solution provider that organisations turn to globally for achieving payment security within customer engagement environments. As well as spearheading technology strategy, Mufti leads the product team at PCI Pal in the identification and development of new product enhancements and features.

A passionate chartered marketer, Jane joined us in 2017 with more than 15 years’ experience in strategic and tactical marketing, and an in-depth knowledge of the contact centre and technology space. Jane has held several senior marketing positions with some of the industry’s leading brands across the globe.

Darren joined PCI Pal from Genesys. Leveraging his in-depth understanding of the contact centre market, Darren is responsible for sales strategy and execution globally. Having worked in sales within the technology sector for 25 years, Darren brings significant experience to the business.

Geoff is responsible for the overall information security and regulatory compliance of PCI Pal's global services, including legal compliance, IT systems risk analysis, incident response planning and business continuity management. Geoff has spent over 27 years working with internet and telecommunications services. He sits on the PCI SSC Board of Advisors, is a Fellow of the British Computer Society, and has a PCI Professional qualification.

Sadie is a PRINCE2 qualified, technical operations professional with vast experience in telecoms and a track record of managing solution delivery into contact centres. Sadie has been with the business since its inception and has been involved across all operational facets, from training and technical support to hands-on project delivery.

As Head of People and Development, Rachael is responsible for ensuring PCI Pal creates an environment within which its people can develop, learn, and succeed in their career goals. Rachael joined PCI Pal in 2018 and has over 20 years’ experience in HR, training, and recruitment gained predominately at B2B software companies.

Rachael believes people will give their best if they enjoy what they do and is proud of PCI Pal’s award-winning record in creating an organisation that people want to be a part of.

Adrienne joined PCI Pal from Sky UK Limited where she supported the successful launch of Sky Connect, Sky’s B2B communications business, after several years providing legal support to the procurement and revenue-producing sides of the business. Adrienne is an experienced commercial lawyer with particular expertise in technology and IP transactions, including a broad range of cloud contracts (SaaS, PaaS, IaaS). Apart from transactional work, Adrienne is passionate about legal technology and how it can be leveraged to enhance the efficiency and efficacy of legal teams.