Click to Pay
Secure Digital Payments That Meet Customers Where They Are
Click to Pay gives customers a simple, secure way to pay on their own device using a digital link. Offer greater payment choice while agents track progress in real time without being exposed to sensitive payment data.
Protect Trust While Giving Customers the Flexibility They Expect
Click to Pay brings secure digital payments into the customer journey, giving customers more choice while keeping agents connected and sensitive data protected.
More Ways to Pay
Give customers the flexibility to pay by card, digital wallet, or bank using their own device.
Meet Customers on Their Preferred Channel
Deliver secure payment links through familiar digital channels, making it easier for customers to pay wherever the conversation happens.
Keep the Experience Connected
Let agents track payment progress and provide support in real time without interrupting the customer journey.
Reduce PCI DSS Scope
Keep sensitive payment data out of your contact center environment while customers securely complete payment on their own device.
How It Works
Click to Pay makes secure payments a natural extension of the conversation, not a disruption.
A human agent, virtual AI agent, or other automated system creates a unique secure payment link directly from PCI Pal.
The link is sent through the digital channel the customer is already using, including SMS, email, chat, and WhatsApp, so payment happens where the conversation happens.
The customer completes payment on their own device by card, digital wallet, or bank. Card data is captured within PCI Pal’s secure environment and never enters yours.
Agents see live payment status and can support the customer through to completion, without ever being exposed to sensitive payment information.
Built to Fit Every Customer Engagement
Click to Pay isn’t limited to one type of customer interaction. As a truly channel-agnostic solution, organizations can deploy it wherever their digital engagements occur. Whether a customer interaction begins with a human contact center agent or a fully automated virtual agent, Click to Pay provides a consistent payment experience across every interaction and channel.
This flexibility allows organizations to modernize payment experiences without redesigning every customer workflow. As new digital engagement channels emerge, Click to Pay can continue delivering the same secure, frictionless payment experience customers already come to expect.
Capabilities That Count
Omnichannel Payment Links
Deliver secure payment links through digital channels including SMS, email, chat, and WhatsApp.
Multiple Payment Methods
Support customer payment by card, digital wallet, or bank through a single digital payment experience.
Real-Time Payment Visibility
Give agents live visibility into payment progress without exposing them to sensitive payment information.
Human and Automated Interactions
Enable payment links within human-assisted, virtual agent, automated, and self-service customer journeys.
CCaaS, UCaaS, and AI Integrations
Embed Click to Pay within leading contact center and communications platforms to support payments within existing workflows.
Payment Service Provider Integrations
Connect Click to Pay to your payment ecosystem with purpose-built, ready-to-use integrations across a broad range of payment service providers and gateways.
Making Payments Easy and Secure Across Any Communications Channel
Click to Pay is one part of a broader payment strategy. Pair with Key to Pay and Speak to Pay so customers always have a secure way to pay, however they reach you.
Secure & Capture
Securely take payments while keeping sensitive data away from agents, recordings, and internal systems.
Verify & Protect
Confirm identity and reduce risk without adding unnecessary friction to the customer journey.
Trusted by the Most Highly Regulated Industries and the World’s Top Brands
“PCI Pal’s Agent Assist has turned our cardholder-not-present payments around; transaction times have reduced, our agents are happy as they see all calls through from start to completion and PCI compliance is assured. What makes this a complete success however is that the payment failure rate has dropped from around 25% to less than 5%, which has completely exceeded our expectations.”
Andy Kinney
Systems Manager, VAX
Frequently Asked Questions
Yes. PCI Pal Click to Pay works with chatbots and conversational AI, allowing automated workflows to generate a secure payment link and guide customers through payment without requiring a live agent.
PCI Pal Click to Pay can support card payments, digital wallets such as Apple Pay, Google Pay, PayPal, and Pay by Bank, giving customers a choice of familiar ways to pay within a secure digital journey.
No. Customers enter their payment details directly within the secure PCI Pal Click to Pay journey, so sensitive card information is not exposed to the agent. Agents can still monitor payment progress and see when the payment is complete.