Services & Support
Secure, Compliant Customer Engagements, Supported Every Step of the Way
From initial design and integration to ongoing support and optimization, PCI Pal gives you the expertise, technology, and service you need to get more from your secure engagement solution.
Seamless, Reliable Support to Ensure Sustained Success
Your secure engagement solution needs to do more than meet compliance requirements. It needs to fit seamlessly into your existing environment, deliver a simple experience for customers and agents, remain available when you need it, and evolve as your business changes.
PCI Pal combines its patented technology with professional services, customer success, and round-the-clock responsive support to help you achieve that. From implementation through to day-to-day operation, our globally available teams work alongside you to accelerate adoption, minimize disruption, and ensure the continued optimal performs of services.
Securing Payments and Other Sensitive Interactions in a Way That Truly Works for Your Business
Every organization has different requirements. Your contact center technology, payment gateways, customer journeys, operating processes, and compliance environment all shape how your secure engagement solution needs to work. PCI Pal brings together specialist expertise and a flexible, SaaS-based, cloud-native platform to help you create a solution aligned to those needs.
Expert Guidance
Benefit from extensive secure payment and PCI DSS expertise, with guidance on solution design, compliance, customer experience, and best practices.
Seamless Integration
Connect PCI Pal with your existing contact center or CCaaS platform, payment gateways, CRM and agent desktop environment to create a joined-up payment experience.
Rapid Deployment
Our SaaS model enables rapid provisioning, while an extensive ecosystem of established integrations helps reduce implementation effort and accelerate time to value.
Tailored Experiences
Configure your solution around your processes, customer journeys, and brand, including tailored requirements where standard integrations need to be adapted.
Proactive Customer Success
Work with a team focused on adoption, performance, and continual improvement—not simply implementation.
Responsive Support
Access experienced support when you need it, backed by proactive monitoring of a highly resilient global cloud platform.
From Implementation to Continual Optimization
We see ourselves as more than a software provider. Our goal is to help you successfully transform how secure payments are delivered across your contact center and customer-facing operations. That starts before deployment. Our professional services and implementation teams work with you to understand your environment, define your requirements, and determine the best way to integrate PCI Pal into your existing technology and customer journeys.
Where established connectors are available, we can use them to simplify and accelerate integration. Where your requirements are more specialized, our professional services team can help tailor the solution to fit your needs. Once you’re live, that partnership continues on. Our customer success specialists help you drive adoption, apply best practices, identify opportunities for improvement and adapt your solution as your business evolves.
Designed to Integrate. Built to Adapt.
Secure engagements form part of a much wider technology ecosystem. Your solution therefore needs to work effectively alongside the systems your agents and customers already use. PCI Pal integrates with a broad ecosystem of contact center platforms, CCaaS providers, payment gateways, and other business applications, helping organizations introduce secure payments without unnecessarily disrupting existing workflows. Our cloud-native SaaS architecture further simplifies deployment. Rather than requiring complex infrastructure to be installed and maintained within your environment, PCI Pal can be provisioned from the cloud and integrated with the systems you already use. The result is a solution designed to be:
by making secure payments a natural part of the customer journey.
by integrating payment functionality into familiar workflows and environments.
through cloud-based deployment and reduced infrastructure requirements.
with rapid provisioning and established integration options.
with the scalability and flexibility to support changing technology, channels and payment requirements.
A Resilient Platform, Supported Around the Clock
Your ability to take customer payments and transfer sensitive information is critical. Availability, performance, and responsiveness therefore sit at the heart of our service. PCI Pal’s secure engagement solutions run on a resilient global cloud platform hosted on AWS. Our technology has been architected for the cloud, enabling it to take advantage of capabilities such as scalability, high availability, and fault tolerance.
The platform is proactively monitored and managed around the clock to help maintain availability and performance for customers globally. Our professional services and support centers are located in both North America and Europe, so when you need assistance, our support team is available 24×7 to triage incidents, investigate issues, and take the appropriate action to minimize disruption. That combination of resilient technology and experienced people gives you confidence that your secure payment solution is there when your customers need it.
Support That Goes Beyond Troubleshooting
Truly great support shouldn’t kick-in only when something goes wrong. PCI Pal takes a proactive approach to helping customers get the greatest possible value from their secure payment solution. Our teams can help you:
Understand how your solution is being used and identify ways to increase adoption, streamline processes, and improve the customer experience.
Benefit from a platform and service continually managed with security and PCI DSS compliance at its core.
Get support from experienced specialists who can rapidly investigate issues, identify root causes, and help restore normal service.
Adapt your PCI Pal environment as your organization evolves, whether you are adding teams, changing customer journeys, adopting new technology, or refreshing your contact center platform.
Explore new interaction channels, payment methods, integrations, and capabilities as your requirements develop.
The Value of a Fully Supported PCI Pal Solution
Choosing PCI Pal means combining secure engagement technology with the services and expertise needed to remain successful throughout its lifecycle.
Faster Time to Value
Rapid SaaS provisioning, proven integrations, and specialist implementation expertise help you get up and running sooner.
A Seamless Experience
Integration with your contact center environment helps provide intuitive experiences for agents and frictionless payment journeys for customers.
Dependable Performance
A resilient, scalable cloud platform helps maintain performance and availability, including during peaks in demand.
Less Pressure on IT
A true SaaS model minimizes the infrastructure your teams need to deploy and maintain.
Responsive, Proactive Support
Specialists are available when issues arise, while customer success teams work proactively to help you optimize your solution.
Future-fit Flexibility
A cloud-native platform and ongoing investment in capabilities help your secure payment environment evolve alongside your business.
A True Partner for Your Entire Secure Engagement Journey
Whether you are introducing PCI Pal for the first time, integrating with a new technology platform, expanding your deployment, or optimizing an existing solution, our teams are here to help. We combine secure, cloud-native payment technology with implementation expertise, professional services, customer success and, 24×7 support; helping you deliver secure payments with confidence today and adapt for what comes next.
