Ensuring Flexible, Secure Payment Experiences for Utility Companies
We enable utility companies to provide seamless, secure, and PCI DSS compliant payment experiences across all communication channels.
Transforming & Securing the Payment Experience
As a utility company, your call center needs to be able to take payments from customers, whether it’s for ongoing services, technical services, consumables, or as part of a debt recovery process. Ensuring that this process is both seamless and secure is essential. You need to equip your contact center with a solution that enables them to take secure payments across all interaction types. You need to make this intuitive for agents and a frictionless process for the customer. You require a solution that will deliver across a number of key factors:
Improves Customer Experience
By ensuring that payment is a seamless part of the customer journey and your agents are able to effortlessly guide them through the process.
Omnichannel Payments
Providing a consistent and secure payment capability across phone, chat, SMS, email, and IVR self-service channels.
Streamlines the Payment Process
Enable a payment to be taken as part of a single agent resolution, avoiding the need for lengthy engagements or call backs.
Provide Payment Choice
Allow your customers to utilize their preferred payment method, whether that be a payment card, eWallet, or pay by bank.
Improves Agent Experience
By taking the complexity out of collecting payments, agents can focus on the customer conversation and deliver better outcomes.
Trusted & Compliant
Ensuring that every transaction is secure and the end-to-end payment process is fully PCI DSS compliant.
Enhancing the Customer’s Payment Experience
For most utilities, you operate in a highly competitive environment where your customer service is a key differentiator. As such, taking customer payments is no longer simply a transaction — it is a key part of the customer experience and needs to be effortless and frictionless.
We help you enhance the payment experience by simplifying the process, equipping every agent to take a secure payment, and enabling them to guide the customer step by step through the process. With sensitive information bypassing the agent, the transaction is secure, but with the agent following each step, we ensure that more transactions are completed and customers receive a far better experience.
Enabling Payments Over Digital Channels
In order to drive operational efficiency in your contact center, you are looking to pass more interactions through digital and self-service channels. The ability for customer payments to be taken over these channels is key for this strategy to deliver.
PCI Pal enables you to offer full omnichannel secure payments. Our solution enables payments to be taken from customers using digital channels such as chat, SMS, or email by the agent sending them a digital link and assisting them in completing the transaction. Alternatively, we enable you to simplify self-service payments through an IVR solution that either leverages DTMF tones or advanced, multi-lingual and multi-regional speech recognition.
Ensuring Every Payment Is Secure and Compliant
Consumers expect their utility provider to protect their personal information and, in particular, sensitive payment information. It is vital that you have in place a secure and compliant payment solution that protects your customers and reduces risk.
By using PCI Pal, you remove the need for any sensitive payment information to be captured or held within your systems. This reduces your risk. Our solution is secure by design and is fully PCI DSS compliant.
We Are Proud to Have Many Happy Customers
“We’re fully PCI compliant, having utilized PCI Pal’s technology. I am confident that all payments are securely handled without any data entering our network. We know transactions are taking place safely, calls are shorter and more efficient, and as a business, we haven’t lost the personal touch with our customers.”
John Woodward
Head of Service Support, Ecotricity
