Key to Pay
Key in Compliance, with Secure, Streamlined Payments
Key to Pay lets customers securely enter card details using their telephone keypad without exposing sensitive data to agents or your environment.
Reduce PCI DSS Scope Without Compromising the Experience
Key to Pay keeps sensitive card data away from agents and your environment while customers use the familiar telephone keypad to pay.
Simplify PCI DSS Compliance
Keep sensitive payment data out of your environment, reducing PCI DSS scope and the compliance burden that comes with it.
Keep Card Data Out of Scope
DTMF masking prevents agents and call recordings from being exposed to sensitive card details, helping reduce the people, processes, and systems within your cardholder data environment.
Backed by Level 1 Compliance
Process payments through PCI Pal’s Level 1 PCI DSS environment, bringing stringent security controls to the handling of sensitive payment data.
Simplify PCI DSS Validation
Reducing the systems and processes exposed to card data can reduce the PCI DSS requirements you need to address and help simplify the relevant Self-Assessment Questionnaire or compliance assessment.
How It Works
Key to Pay makes secure payments a natural extension of the conversation, not a disruption.
When it’s time to collect payment, the customer remains connected with the live agent or automated service. There are no transfers or disconnected payment flows.
Customers enter their payment card information using their telephone keypad. PCI Pal securely captures each keypad entry while automatically masking the DTMF tones so that sensitive information cannot be heard or recorded.
While payment details remain completely hidden, agents receive real-time status updates on where customers are in the payment process. This way, they can continue assisting the customer without ever viewing or handling payment information.
The payment is processed through PCI Pal’s secure platform, ensuring no sensitive information enters your environment, allowing organizations to reduce PCI DSS scope while delivering a superior payment experience.
Let Customers Pay Their Way
Key to Pay adapts to the way your customers prefer to interact, ensuring compliance and customer experience are never at odds.
Allow human agents to guide customers through secure keypad payments while maintaining complete visibility into payment progress, without ever hearing or seeing card information.
Offer customers a secure self-service payment experience through your existing IVR while ensuring payment data remains protected and PCI DSS compliant.
Extend secure keypad payments into virtual agents and conversational automation, giving customers 24/7 payment capabilities without compromising security or customer experience.
Why Organizations Choose Key to Pay
Simplify PCI DSS Compliance
Keep sensitive payment data out of your environment to reduce PCI DSS scope and the associated compliance burden.
Integrate with Your Existing Ecosystem
Connect with leading CCaaS, UCaaS, and payment platforms without disrupting your existing technology environment.
Protect Sensitive Payment Data
Prevent cardholder data from reaching agents, recordings, or internal systems throughout the payment process.
Keep Conversations Flowing
Let customers remain connected with agents throughout payment rather than moving to a disconnected experience.
Support More Interaction Types
Bring secure keypad payments to human-assisted, AI-powered, automated, and IVR customer interactions.
Improve Agent Efficiency
Remove the need for agents to collect or manually enter card details while maintaining visibility into payment progress.
Making Payments Easy and Secure Across Any Communications Channel
Key to Pay is one part of a broader payment strategy. Pair with Click to Pay and Speak to Pay so customers always have a secure way to pay, however they reach you.
Secure & Capture
Securely take payments while keeping sensitive data away from agents, recordings, and internal systems.
Verify & Protect
Confirm identity and reduce risk without adding unnecessary friction to the customer journey.
Trusted by the Most Highly Regulated Industries and the World’s Top Brands
“After meeting with PCI Pal, it was clear that using their Dual Tone Multi Frequency masking technology would create a seamless and safe experience for our customers, plus enable our team to continue to resolve requests without interruption.”
Ashmita Bhimji
Secret Escapes
Frequently Asked Questions
No. PCI Pal Key to Pay supports both agent-assisted and automated voice payment journeys, including IVR and voice AI, allowing customers to enter card details securely using their telephone keypad.
No. PCI Pal Key to Pay masks the DTMF tones generated when customers enter their card details, keeping sensitive payment information away from agents and call recordings.
Yes. PCI Pal can offer Key to Pay and Speak to Pay within the same secure payments environment, giving customers the option to enter card details using their telephone keypad or by speaking them.