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PCI Pal
  • Products
    • Secure & Capture
      • Key to PaySecurely capture card details with keypad entry.
      • Click to PayPay by card, ewallet, and bank through digital links.
      • Speak to PayAccessible payments using AI-powered speech recognition.
    • Verify & Protect
      • Customer AuthenticationVerify customers without time-consuming Q&A.
      • Fraud ManagementDetect high-risk interactions before sensitive steps begin.
    • Services
      • Services and SupportSeamless, reliable services and support every step of the way.
  • Platform
  • Outcomes
    • Industries
      • Financial ServicesBuild customer trust with every transaction
      • RetailTurn secure, seamless payments into customer loyalty
      • GovernmentMake public payments simpler, safer and more accessible
      • UtilitiesMake paying life’s essential bills effortless
      • HealthcarePut patients first, even when it’s time to pay
      • Travel & LeisureKeep payments moving and customers’ journeys on track
      • BPO / OutsourcedDeliver secure payments for every client, at any scale
      • Logistics & ShippingKeep payments flowing and shipments moving
      • Not For ProfitMake every donation count, without the friction
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Utilities – Ecotricity

Aug 5, 2019
A Utilities success story – Ecotricity
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Ecotricity is one of the UK’s leading green energy providers and an independent electricity supplier to homes and businesses. The company launched in 1996 as the first business in the world to champion the green energy revolution, with its mission to significantly reduce the amount of carbon emissions generated by fossil fuels.

Ecotricity was eager to improve and maintain their PCI DSS compliance, as well as the overall customer experience when payments were being taken over the phone. They also wanted to replace their existing phone-based payments system to make it more robust from a security point of view.

Requiring a partner that could implement a PCI-compliant solution with minimal disruption to the company’s existing processes, Ecotricity entrusted PCI Pal with the solution.

Since doing so, they say, “We’ve fundamentally changed the way we’re handling our customer interactions.”

Learn more in our success story.

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PCI-Pal-Ecotricity-Case-Study.pdfRead the success story

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Tags: Compliance Contact Center PCI DSS Payment Solutions Utilities Utilities Featured

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