AI-powered risk scoring now available on the PCI Pal platform
Charlotte, NC – PCI Pal® (LON: PCIP) today announced the launch of its new Fraud Management Suite, beginning with AI-powered risk scoring for customer engagements. Designed to protect against rising card-not-present (CNP) fraud, the new capability delivers real-time risk insights to agents and AI bots before a payment is collected — reducing chargebacks and revenue loss without adding friction to the customer experience.
CNP fraud remains one of the most costly threats for global businesses. While e-commerce channels benefit from tools like 3D Secure and biometric authentication, the voice channel — still central to many contact centers — has lacked equivalent protection. PCI Pal is closing that gap with a platform-led approach that combines security, compliance, and usability.
“This is the first step in a multi-product journey to deliver continuous value to our customers and partners” said Alessandro Dalla Volta, VP of Product at PCI Pal. “By embedding risk scoring into our Secure Payments Suite via an intuitive agent interface and a single API, we’re giving contact centers powerful tools to detect fraud early and authenticate their customers seamlessly — across agents and bots using digital channels as needed.”
A Smarter Way to Fight Fraud
The new Fraud Management Suite helps organizations respond to evolving threats with:
- Real-time AI-powered risk scoring leveraging technology for early fraud detection in partnership with Telesign, a Proximus Global company
- Adaptive authentication, including 3D Secure and biometric wallet support
- Advanced analytics and chargeback defense tools
Built for the Modern Contact Center
“AI is transforming how we approach security — not just in detecting fraud, but in anticipating it,” said Mufti Monim, CTO of PCI Pal. “This launch lays the groundwork for a more intelligent and adaptive platform that secures payments across all channels while enhancing both customer and agent experiences. It’s the first step in a broader roadmap to unify fraud prevention, compliance, and customer experience into one seamless, scalable platform.”
Availability
AI-powered risk scoring is now available as part of the PCI Pal platform. Learn more about proactive fraud management.
Read the full press release here.
