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Agent Assist – How it Works

PCI Pal’s secure payment technology ensures that customer card data never reaches your contact center; helping you to comply with the requirements of PCI DSS. Take a look in greater detail at the technology that sits behind our Agent Assist solution.

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Chill insurance remote worker at home
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PCI Compliant Payments for Chill Insurance
PCI Compliant Payments for Chill Insurance
Prior to the pandemic, Chill had used compensating controls within their contact center to meet PCI DSS requirements. With agents working remotely, however, payments were no longer PCI compliant. They made the decision to implement a more robust payment security process.
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