PCI compliance has evolved tremendously over the past two decades. We’ve put together a useful overview of the key changes in regulation which are shaping your compliance journey.
We also touch on:
- Consumer trust levels
- Other regulations, like GDPR and the California Consumer Privacy Act
- The growing amount of digital transactions
Learn more in our infographic, PCI Compliance: Then & Now.
This infographic traces the evolution of PCI DSS from 2004 to 2020 and shows how poorly the industry has kept pace. Full compliance sat at just 11% of assessed organisations in 2012, and global compliance fell 16% during 2018 to its lowest level since 2013. Alongside the compliance data, 83% of consumers said they stop spending with organisations they do not trust. Read together, the two trends explain why descoping the contact centre has become the practical route to sustained compliance rather than an annual scramble.
