About PCI Pal
We are the trusted transaction layer powering secure human and AI-driven experiences for business communications environments across the globe. At PCI Pal, we seek to make every transaction safe, seamless, and trusted. We are committed to building a future of secure customer interactions through continued investment in partnerships and excellence in all customer engagements.
Click to play our Brand Video
Trust Is the Reason We Exist
The most important thing in our business is trust. Simple and basic, yet powerful. Trust powers how we do business, how we behave, what we stand for, and what we deliver. It removes the barriers from interactions, bridges distances, and makes secure engagement feel invisible. This trust is not just promised but proven every day by the world’s most regulated industries and the leading CCaaS and UCaaS companies that rely on us.
“Our new brand signals our broader ambition and clear vision: to make every human and AI-powered transaction safe, seamless, and trusted. It creates a bold and inspiring brand message, a modern identity for our teams and partners, and a stronger framework for innovation and category leadership.”
The People That Drive Us
Meet our leadership team. Together, they have crafted our mission and vision, and continue to deliver on it day in and day out.
Our Leadership Team
James Barham
Chief Executive Officer
Mufti Monim
Chief Technology Officer
Ryan Murray
Chief Financial Officer
Kathy Varney
Chief Marketing Officer
Darren Gill
Chief Revenue Officer
Royston Ballard
Chief Information Security Officer
Adrienne Brophy
General Counsel
Rachael Drouet
Head of People
Our Non-exec Directors
PCI Pal — Trust When it Matters Most
We enable business communication providers to deliver secure, seamless, and compliant payments inside of every customer interaction.
“We’ve fundamentally changed the way we’re handling our customer interactions. We have a new way of taking calls which is integrated with our Salesforce system and connects payments, billed interactions and customer contact in one place. It’s much more user- friendly and suits the way our customers want to provide the information to us – it’s a far better experience for our customers.”
John Woodward
Head of Service Support, Ecotricity
