To better understand how consumer sentiment around data security amid the COVID-19 pandemic may impact behavior, PCI Pal conducted a consumer survey in the United States, United Kingdom, Spain, France, Italy, Germany and Australia.
In this infographic we detail our findings, including:
- The percent of consumers who would temporarily avoid a business following a COVID-19 breach
- The percent of consumers who would never return to a business following a COVID-19 breach
- The spike in phishing emails during the pandemic
- The percent of fraud complaints in 2020 reporting a monetary loss
- The countries most concerned about data security since the pandemic
Get the Data Security in the Eyes of the Consumer Post COVID-19 infographic to see what we found.
This research looks at how the shift to remote work and online spending during COVID-19 changed consumer attitudes to data security across the US, Canada, the UK, Spain, France, Italy, Germany and Australia. Concern ran highest in Spain at 45%, while 64% of UK consumers said they would avoid a business that suffered a breach during the pandemic. Nearly half of all fraud complaints recorded in 2020 involved an actual monetary loss. The findings are a useful benchmark for contact centres that moved agents home at speed and now need to show their payment handling is genuinely secure.
