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Patented & Protected

We’re proud of our global cloud, secure patented payment solutions for business communications.

Our patented technology enables us to empower companies to take payments from their customers securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss.

Our products secure payments in any business communication channel including voice, chat, social, SMS, email, or an omnichannel contact centre environment.

PCI Pal was the first in our market to build and launch a true-cloud, globally available, secure payment platform and our innovative approach has allowed us to be granted patents to cover the key processes of our cloud services. Moreover, we have patents pending worldwide as we continue to strive with market innovation.

Processing Sensitive Information Over VoIP

The patent protects PCI Pal’s core innovation that enables our Agent Assist product to interact with contact centre phone calls in a non-invasive, light-touch manner for our customers, saving them IT and overhead costs. This approach is key to PCI Pal’s success in being chosen as a preferred solution provider to more than two-thirds of the CCaaS1 Gartner Magic Quadrant and is a major competitive differentiator over other vendors in the PCI DSS compliance market.

Jurisdiction
Status
Patent No.
Grant Date
United States Granted 11, 310, 291 19th April 2022
Australia Granted Pending 4th August 2022
Canada, Europe, New Zealand, Singapore, United Kindgdom Pending

Processing Sensitive Information by a Contact Centre

The patent granted details how contact centre agents can use a web link to reroute an incoming PSTN call back at the exchange, diverting it through our cloud secure data collection server and reconnecting it back to the agent seamlessly so they can take a secure payment. Our system ensures an agent is kept on hold whilst a call is disconnected and reconnected after they divert through our secure servers.

Jurisdiction
Status
Patent No.
Grant Date
United States Granted 10, 855, 845 1st December 2020
Australia Granted 2017235798 17th June 2021
United Kingdom Granted 3430793 29th April 2022
Canada, Europe, New Zealand, Singapore Pending

 

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How can we help?

Get in touch today to discuss our technology and your requirements.

Our success stories

Some of the world’s most recognisable organisations choose PCI Pal to secure their payments and protect their reputations.

Our other technology

Explore the other technologies we utilise to secure your business communications, protect your data, and assist you in adhering to strict industry governance.

Male contact centre agent
DTMF Masking

PCI Pal Agent Assist and IVR Payments use DTMF masking technology to suppress the telephone keypad tones entered by a customer during a financial transaction.

Woman making credit card payment on laptop
Digital Engagement

Secure payments via digital engagement channels such as Webchat, Whatsapp, SMS, Social Media and Email.

Man speaking card details into mobile phone
Speech Recognition

Speech recognition technology is a feature of our Agent Assist and IVR Payments solutions, allowing customers to speak their details in a secure way as an alternative to using their telephone keypad.

global cloud technology
Global Cloud

The entirety of PCI Pal’s product-base is available from our global cloud platform hosted in Amazon Web Services (AWS)

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