With the ever-growing demand for omnichannel payments, customers increasingly expect businesses to provide multiple payment and engagement options.
PCI Pal’s IVR (interactive voice recognition) and IVA (intelligent virtual assistant/agent) Payments integration solutions empower your customers to make payments 24/7 without speaking with a live agent. Payments are handled within PCI Pal’s secure cloud and integrate with your existing IVR or IVA solution. This solution is available globally from within the PCI Pal platform that provides our Agent Assist and Digital secure payment products, so can be integrated to take payments securely from customers through any channel.
While IVR and IVA both have roles in customer interaction, IVAs can interact through voice or text and is a more advanced and sophisticated system capable of learning and adapting, while an IVR operates based on pre-set commands and choices with dynamically generated audio to further direct users on how to proceed.