IVR Payments

PCI Pal IVR & IVA Payments enable your customers to securely make payments 24/7 without the need for a live agent. Fully integratable with your existing IVR or IVA solution.

With the ever-growing demand for omnichannel payments, customers increasingly expect businesses to provide multiple payment and engagement options.

PCI Pal’s IVR (interactive voice recognition) and IVA (intelligent virtual assistant/agent) Payments integration solutions empower your customers to make payments 24/7 without speaking with a live agent. Payments are handled within PCI Pal’s secure cloud and integrate with your existing IVR or IVA solution. This solution is available globally from within the PCI Pal platform that provides our Agent Assist and Digital secure payment products, so can be integrated to take payments securely from customers through any channel.

While IVR and IVA both have roles in customer interaction, IVAs can interact through voice or text and is a more advanced and sophisticated system capable of learning and adapting, while an IVR operates based on pre-set commands and choices with dynamically generated audio to further direct users on how to proceed.

How it works

Integrated with your existing IVR or IVA service

Your IVR or IVA system carries out identification and verification (ID&V) and passes the call to PCI Pal when a payment is required. PCI Pal will interact with your IVR or IVA service to reconcile all transaction data.

Card Data does not reach your environment

PCI Pal's IVR or IVA solutions capture the details and block them from reaching your infrastructure, so from a PCI DSS perspective your area of scope is vastly reduced.

Payments collected using DTMF/keypad tones

Once we’ve captured the card data, using DTMF Masking technology or via speech recognition, we process the transaction through an integration with your payment provider. PCI Pal reconciles the result back to your environment, allowing you to complete any actions and retain a record of all transactions.

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Key benefits

PCI Pal’s cloud solutions secure your business communications, while ensuring PCI DSS compliance and your customers’ data is safe.

Customer peace of mind
Safe and scalable
Integrates with your existing IVR
Fully automated with voice or chatbots
Multiple languages supported
DTMF Masking & speech recognition supported
Reduce the scope of PCI DSS – increase payment success

Let us show you how

Secure your customers’ payments using our cloud-based solutions.

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Our other solutions

Meet our secure cloud solutions. Certified to the highest level with leading card companies. Protect your data, safeguard your reputation and build consumer trust.

Agent Assist

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Digital Payments

Secure multi-payment methods with digital payments for contact centres

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Securing Contact Centres: Beyond Pause and Resume Recording

In this episode of 'Secure Payments' PCI Pal’s CISO, Geoff Forsyth, explains the threats posed by outdated Pause and Resume call recording technology. Helping listeners find an easier path to compliance with data security regulations, and less chance of being fined for a data breach.

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Geoff Forsyth, Chief Information Security Officer of PCI Pal^®, has been appointed to the prestigious PCI Security Standards Council Board of Advisors for 2023-2025. As one of 52 members, Forsyth will contribute his extensive IT and security experience to advance global payment security standards.

News

PCI Pal Named Finalist in 2023 Security Awards

PCI Pal named a finalist in the Best Security Compliance in Enterprise category in The Cloud Security Awards 2023.

Partners & Integrations

We partner, and have proven integrations with your providers. PCI Pal has the strongest global ecosystem of PSPs, CCaaS, UCaaS and CRM organizations in the market today. Don’t see your provider? We're happy to look at additional integrations to ensure your PCI Compliance journey is as seamless as possible.

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How can we help you?

Get in touch today to discuss our solutions and your specific requirements.

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