Neira Jones Presents Payments 2021 Opening Keynote: Secure Payments, CX Friend or Foe?
This keynote was presented by Neira Jones at PCI Pal’s Payments: The Future of Security & CX virtual conference.
Neira is a PCI Pal Advisory Committee Member and an Ambassador for the Emerging Payments Association.
In the keynote, Neira discusses the reality of 2021, including:
- Forced adoption of digital services
- Forced adoption of new practices
- Accelerated innovation
- New behaviours, leading to new challenges and risks
- Digital inequality
- Cultural clashes
- Convenience and trust as the baseline
After presenting our reality, she poses for you to decide:
Are secure payments a customer experience friend or foe?