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Designed for Patient Experience Leaders

Make the Payment Moment the Best Part of the Patient Experience

For most patients, the payment conversation is the last impression your organization leaves — and 56% say they’d switch providers after a poor billing experience. PCI Pal lets patients pay their way.

See the Patient Experience Difference

Talk to Patient Experience Experts

Talk to our team about giving patients more ways to pay without slowing your agents down.

Today’s healthcare payment landscape

Healthcare organizations face a unique mix of operational, regulatory, and experience challenges.

Rising patient expectations

Patients expect simple, digital-first payment options — without compromising security.

Complex, high-touch interactions

Billing conversations often require human support, increasing time, risk, and friction.

Phone-first payments persist

A large portion of payments still happen over the phone, keeping agents directly exposed to sensitive card data.

Dual compliance pressure

Organizations must navigate both PCI DSS and HIPAA, without slowing operations.

Legacy processes create gaps

Manual workflows and outdated systems introduce unnecessary exposure and inefficiency.

More payment touchpoints to secure

Healthcare organizations must support phone, digital, IVR, and assisted payment paths across the patient journey.

From complexity to control

See how PCI Pal removes friction from every payment conversation

Secure payment solutions work best when they integrate seamlessly into existing environments. PCI Pal enables secure, compliant omnichannel payment experiences within the natural flow of interactions — without disrupting workflows. Get a deeper look at the challenges, risks, and opportunities shaping modern healthcare payments.

See the Patient Experience Difference

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Secure every payment across every channel

Patients choose how they pay without ever being redirected or asked to repeat themselves.

PCI Pal enables secure, compliant payment capture across voice, digital, and AI-powered interactions. Cardholder data is protected from exposure in ways that can put compliance at risk.

Click to Pay

Speak to Pay

Key to Pay

Built to fit your existing environment

PCI Pal integrates seamlessly into your existing healthcare ecosystem, minimizing disruption while strengthening security across your workflows.

CCaaS Platforms
UCaaS Platforms
EHR Systems
CRM Systems
Revenue Cycle
Billing Systems
Payment Gateways
Epic-native integration
Payment Telephony
Payment Gateways

PCI DSS Level 1 Compliance for leading healthcare ecosystems

HIPAA-Aligned Security

PCI Pal solutions are designed to support HIPAA compliance in healthcare payment environments.

Explore the Trust Center

The standard for secure healthcare payments

500 M+

Interactions secured annually

150+

Payment provider integrations

One deployment cut phone payment drop-out from 20–30% to 1–2%

Make Every Payment a Moment That Builds Trust

See how PCI Pal helps patient experience leaders remove friction without compromising security.

Talk to Our CX Team

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