A PCI COMPLIANT SOLUTION FOR AGENTS ON LIVE CALLS.
Our core solution, Agent Assist, utilizes DTMF (Dual Tone Multi Frequency) masking technology, as well as Speech Recognition for customers who can’t use their telephone keypad, to provide companies with a secure way of handling payments by phone without bringing their environments in scope of Payment Card Industry Data Security Standard (PCI DSS).
We integrate with the call flow and at the point of payment, intercept any keypad tones or speech from the customer. This way the agent doesn’t hear or see the card data, all they see are asterisks on the screen. The customer and the agent can still converse throughout the process, but the sensitive card data, the PAN and the CSV, are prevented from reaching the agent or your environment, drastically reducing the scope of PCI compliance. This solution is available globally from within the PCI Pal platform that provides our IVR and Digital secure payment products, so your agents can have access to take payments from customers through any channel.