MAPFRE ASISTENCIA is a multinational insurance and assistance company based in Madrid, Spain. MAPFRE provides travel insurance products through various brands including InsureandGo in the UK, Republic of Ireland and Australia.
InsureandGo operates from two main sites in the UK with around 400 staff in total. Bristol handles claims and administration and is also the location for its main development, projects and finance teams, while a base in Southend operates the main InsureandGo contact center, predominantly focusing on sales.
For their InsureandGo brand, MAPFRE needed a new solution that wouldn’t negatively impact the customer journey. When they landed on PCI Pal, they knew they had found the right fit.
“What really impressed us with PCI Pal’s Agent Assist was that it was fully integrated within the iNet telephony solution, so our customers could continue to communicate with agents throughout the call, even when providing card details. The solution anonymizes the DTMF tones and no sensitive payment information is audible or enters our infrastructure. Customers can be assured of a seamless and secure experience.”
Download the full success story below to find out more about how PCI Pal supports this global insurance provider using PCI compliant payment solutions.