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Utilities – Pennon Water Services

Water flowing from tap to the sink.

Pennon Water Services is a provider of water and wastewater services in the South West UK. With a team of around 30 contact centre operatives, Pennon Water Services tasked PCI Pal to deploy their Agent Assist solution to support their telephony payments.

Reflecting on the partnership, Pennon Water Services said, “We are committed to delivering simple, accurate and timely billing for water services within one bill, one payment date and one telephone number to call. Working with PCI Pal enables us to deliver on this commitment, in a secure and compliant way, satisfying both our client and our staff in the process.”

Learn more about their success with PCI Pal’s Agent Assist. Read the success story.

Read Success Story (pdf)

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