Keep Calm and Simplify: Contact Centre Best Practices in the Era of PCI DSS 4.0
With the release of PCI DSS 4.0, PCI Pal and Verizon have released a new joint white paper titled, Keep Calm and Simplify: Contact Centre Best Practices in the Era of PCI DSS 4.0.
PCI Pal and Verizon published their first joint piece, Keep Calm and Descope in 2018, looking at the benefits of descoping organisational infrastructure to minimise the requirements of PCI DSS. While the message within the original white paper still stands today, the impacts of a global pandemic, the ever-changing threat landscape, and the significant update to the standards themselves have prompted this further collaboration to promote today’s contact centre best practices for compliance.
This white paper walks through:
- The many challenges that contact centres are facing
- The need to simplify compliance strategies
- Reducing PCI scope
- Meeting the requirements of PCI DSS 4.0 without sacrificing CX
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