Making every transaction secure, compliant and a seamless part of the customer interaction.
This brochure covers PCI Pal's agent-assisted payment capture methods and how each keeps card data out of the contact centre environment. Three approaches are described: Key to pay, where the customer types their card number on their keypad; Click to pay, which sends a secure digital link; and Speak to pay, which uses voice recognition. All three work across phone, email and chat. The platform integrates with leading UCaaS and CCaaS vendors and connects to major payment gateways, supporting card, eWallet and eBanking options.
