A concise introduction to what PCI DSS requires of a contact centre handling card payments, for teams that need the essentials before going further. It sets out the cost of getting it wrong — fines reaching up to $500,000 per month — alongside the commercial consequence: 60% of customers say they would avoid working with a company after a data breach. It also covers what changed with PCI DSS v4.0.1, including stronger authentication requirements and expanded encryption standards. A useful orientation piece before deciding how to reduce your contact centre's scope.
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