This guide explains PCI DSS in full — its twelve requirements grouped under six control objectives — and what each means for a contact centre specifically. It covers the controls the standard expects, including firewalls, encryption, tokenisation, multi-factor authentication and regular security testing across every payment channel. It is direct about the consequences of getting it wrong: fines running from $5,000 to $500,000 a month depending on severity, an average global breach cost of $4.35 million, and six to twelve months to restore normal operations. Written for contact centre operators and managers who handle customer payment data.
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