This guide provides QSAs with an outline of strategies and technologies available to meet payment compliance regulations within contact centers.
Keeping both personal and financial data secure is of increasing importance to companies. Be ‘in the know’ on the latest technologies and how they can optimize compliance within the business communication environment.
What you’ll find in this eBook:
- PCI DSS and its place in the contact center
- Compensating Controls and why they aren’t enough
- DTMF Masking and its many benefits
- PCI Pal Solutions
Written with Qualified Security Assessors and contact centre managers in mind, this eBook looks at PCI DSS compliance from the assessor's side of the table. Its central warning is against compensating controls, which it characterises as band-aid solutions that leave data exposed — and which around two-thirds of contact centres rely on unnecessarily. It sets out DTMF masking as the alternative: customers enter card details on their keypad so the numbers never reach the agent or the contact centre environment. Reducing scope, rather than defending it, is the guide's recommended route.
