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PCI Pal
  • Products
    • Secure & Capture
      • Key to PaySecurely capture card details with keypad entry.
      • Click to PayPay by card, ewallet, and bank through digital links.
      • Speak to PayAccessible payments using AI-powered speech recognition.
    • Verify & Protect
      • Customer AuthenticationVerify customers without time-consuming Q&A.
      • Fraud ManagementDetect high-risk interactions before sensitive steps begin.
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      • Services and SupportSeamless, reliable services and support every step of the way.
  • Platform
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    • Industries
      • Financial ServicesBuild customer trust with every transaction
      • RetailTurn secure, seamless payments into customer loyalty
      • GovernmentMake public payments simpler, safer and more accessible
      • UtilitiesMake paying life’s essential bills effortless
      • HealthcarePut patients first, even when it’s time to pay
      • Travel & LeisureKeep payments moving and customers’ journeys on track
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Securing Payments in 2021 Australia

Jul 21, 2021
PCI Pal Podcast
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Secure Payments Podcast Channel

Our Podcast channel ‘Secure Payments’ provides useful insights, fireside discussions and knowledge sharing on payment security and compliance. Tune in for easy-to-digest advice, guidance and interesting discussions on a range of issues relating to payment security, compliance and customer experience. Our monthly schedule will look at different industries, territories and include guests speakers who are experts in their fields. Don’t forget to subscribe and receive updates on new episodes released every month.

Securing payments in 2021 australia

Hackers work around the clock to steal data for profit and these opportunistic cybercriminals are further capitalizing on remote working situations. Australian Consumers are rightfully holding businesses accountable for lax data security practices.

In this installment of ‘Secure Payments’, PCI Pal’s CISO, Geoff Forsyth and Comms Channel’s Len Power discuss the state of payment security within Australian contact centers. They explore how these contact centers can meet the highest compliance and security standards to build and maintain customer loyalty and trust.

Listeners will learn:

  • How contact centers can process credit card payments securely whilst working from home
  • How a business’s poor data security practice can impact customer loyalty and future spend
  • What the much anticipated PCI DSS 4.0 update means for businesses processing card payments, how the auditing process will change, and what organizations can do to prepare




Listen to the episode on PCI Pal’s Podcast Channel, Secure Payments.

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Tags: Compliance Contact Center Consumer Research

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